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Operational Account Manager
Panalpina | Seattle, Washington
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Job Description

Req ID: 143274
Job Function: Ocean Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Professional
Office Location: Seattle, WA (SEA), United States
Travel Required: No Selection
Start Date:

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

We are looking to hire a Operational Account Manager to monitor and guide and support the operations of specific key accounts on operational level to ensure quality services delivered to customer. Based on Master SOP, relevant system SOP and working procedures are created for internal usage. Support the configuration customer facing applications to meet the customer requirements. Continuous improvement : identify specific problems and root causes, installation corrective actions. Support Business Implementation for other Order Management (OM) and Freight Management (FM) account where required. Close collaboration with IT is required.


• To operationally monitor and manage specific Order- and Freight Management accounts
• To monitor and assure adherence to customer specific KPI's and processes
• To support, monitor and assure operational excellence delivered for specific key accounts. Such as event updates, order due alerts, customer defined KPI's, data quality, EDI transmission , etc
• To support customer configurations for the customer-facing applications
• To support the roll out and training to operational until for related system applications, SOP and internal working procedure
• To assure continuous service improvement for specific key accounts
• To assist business implementation for specific account
• To assure IT support with customer facing application (updates, training, etc)


• Good knowledge of ocean freight is a MUST, and experience in Order Management services is preferred
• Sound process & project management skills
• Strong ability to define, develop and document business processes and procedures


• Ability to communicate cross-functionally within a matrix organization
• Good communication skills
• Self-motivated, flexible and resilient
• High result orientation and customer focus
• Analytical and problem solving skills
• Ability to integrate and coordinate efforts / resources across functions and boundaries
• Good in networking & relationship building
• Willingness to challenge the status quo
• Ability to clearly and concisely present both written and oral information
• Ability to convince others
• Effective listening
• Capable to make informed judgments and to generate practical, timely solutions
• Good knowledge of MsOffice (word / powerpoint / excel / outlook / visio)
• Preferably experience in operating Order Management Systems (e.g. LogNet, GT Nexus etc…)


• Excellent command of English (written and spoken)
• Secondary knowledge of Spanish and Portugese preferred

Specifics for Job / Environment

• Degree holder with at least 5 years working experience in global forwarding / logistics company
• Supervisory experience in Customer Services or Operations is an advantage
• Preferably to have exposure and knowledge to Order Management operations in AME Region

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