Experience:
1-3 years of experience
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Employment Type:
Part time
Posted:
5/5/2017
Job Category:
Customer Service
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Air Import, Customer Service Team Lead
Panalpina | Charlotte, North Carolina
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Job Description

Req ID: 143077
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level
Sub-department: Office Location: Charlotte, NC (CLT) Travel Required: No Selection Start Date: The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide. We are looking to hire a Air Import, Customer Service Team Lead to serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction. Responsibilities
* Receive and track P.O.s from Importers/customer service group for pending shipments
* Retrieve shipment details from Shipment Communication Platform (SCP) to open file
* Issue shipment handling instructions to Document Processing staff
* Answer all customer inquires in accordance with the Customer Service Policy standards
* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit
* Communicate with and ensure release of the freight from ocean/air carriers.
* Notify customer / broker of arrival and charges and notify PGAs of arrival (if required)
* Provide accurate job costing forecast
* Handle and manage all customer contact at file level regarding exceptions
* Serve as a liaison between Document Processing and customer regarding all shipment details
* Assist Sales in compiling quotes by providing rates, tariffs, etc.
* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations.
* Manage and control ASI KPI for the air import team.
* Responsible for training employees
* Responsible for work delegation of team
* Other duties as requested
Skills
* Excellent communication skills
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Import)
* Knowledge of all Panalpina products
* Thorough and comprehensive knowledge of Panalpina strategy, structure and pricing
* Good judgment skills and ability to make decisions
* Team player

* Proficient in Panalpina forwarding and MS Office applications

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