Experience:
No experience
Employment Type:
Full time
Posted:
2/21/2019
Job Category:
Information Services
District Technology Support Technician
(This job is no longer available)
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Job Description

DISTRICT TECHNOLOGY SUPPORT TECHNICIAN

Employer:

Pajaro Valley Unified School District

Date Posted:

2/19/2019

Contact:

Mary Lou Masters

831-786-2100 X2648

Number Openings: (At time of posting)

Not Specified

Length of Work Year:

8 Hours/12 Months

Employment Type:

Full Time

Application Deadline:

3/5/2019 4:30 PM Pacific

Salary:

$4,428 - $5,652/Monthly

Date Posted:2/19/2019 Application Deadline:3/5/2019 4:30 PM Pacific Employment Type:Full Time Length of Work Year:8 Hours/12 Months Salary:$4,428 - $5,652/Monthly Number Openings: (At time of posting)Not SpecifiedContact: Mary Lou Masters Email: marylou_masters@pvusd.netPhone: 831-786-2100 X2648

Job Description / Essential Elements:Print

PAJARO VALLEY UNIFIED SCHOOL DISTRICT POSITION DESCRIPTIONPosition: District Technology Support TechnicianDepartment:Technology ServicesReports To:Director of TechnologySUMMARYProvide and prioritize support for computers, servers, peripherals, software installation, maintenance and troubleshooting, internal network support for file/print servers; and all data communication services including Internet access, database services, web services, electronic mail, imaging, problem resolution and end user support. Provide support and maintenance to a wide range of educational technology. Support network and technology systems through training, consulting, and service coordination. Work with the district's network engineer to assure that all technologies integrate effectively with the wide area network. Perform activities within the district's Technology Services Center, including help-desk, documentation, system administration, electronic mail administration, and vendor relations. Work with Site Computer Support Technicians to support learning and technology implementation at the school sites by providing coaching, formal trainings, and technical expertise. Work with district staff to expedite resolution of technical needs/issues that pertain to each department.NATURE AND SCOPEUnder general direction the incumbent in this position is expected to work with the Manager of Technical Support to prioritize, schedule, track, document, and perform technical services. The incumbent in this position will exercise independent judgment related to the support of computers, application servers, peripherals and other technologies. Volume of work is high and requires the ability to prioritize and acquire new skills and knowledge to meet users' needs. Interactions with others inside the organization are frequent and usually technical in nature. Work is usually performed in a utility environment, often with limited space, with frequent requirements to work in awkward positions around a variety of equipment and facility related obstacles.DISTINGUISHING CHARACTERISTICSThis is a district office-based assignment and is the highest level in the technical support job family. Typically this position works out of the Technology Services Department. The incumbent will troubleshoot Apple and Microsoft Windows computer/server and software problems, and perform advanced network diagnosis. At this level the incumbent will perform network cabling plant problem diagnosis; perform moderately difficult network performance analysis and tuning; implement and configure servers of all types; manage web services, firewalls, and perform difficult network administration and management tasks as directed by the Network Engineer. Advancement to this level requires extensive computer and networking experience and technical skill, which may be obtained through service in District positions such as the Site Computer Support Technician position.ESSENTIAL TYPES OF DUTIES (Examples)-Perform new workstation or upgrade installation, configuration, and problem resolution for hardware and software products on multiple platforms.-Install, configure, and administer network servers supporting file/print services, electronic mail, Internet services, and database management at the direction of the Network Engineer.-Attend all department meetings and actively participate in, and facilitate technology staff trainings; and develop or acquire teaching materials.-Administer system backup and recovery procedures.-Troubleshoot network hardware and software issues on a predominantly Cisco network-Install, configure, and support wireless data networks-Coordinate systems, databases, and procedures for office staff in business applications.-Develop documentation related to procedures for technical support, server administration, network use, and application of network resources.-Conduct resource inventories and maintain proper and complete records of computer, network and technology resources.-Prepare and maintain logs of activity related to computer support, network management and administration.-Assess needs for computing resources and maintain active and current relationships with suppliers and contractors.-Perform other duties as assigned to accomplish the objectives of the position.QUALIFICATIONSKnowledge and Skills: Required knowledge of Apple and Microsoft Windows computing environments, client/server technology, wireless data networks, user account management, physical and logical networking components and concepts, computer hardware and software troubleshooting, and integration of desktop computing products. Requires good working knowledge of Microsoft Windows and Apple server software, Unix, and Linux in a mixed environment, enterprise electronic mail (i.e. Microsoft Exchange), database administration, large-scale system backup and recovery strategies, web servers, firewalls, web content filtering, and basic network management techniques. Cisco certifications strongly preferred.Abilities: Must be able to plan and implement local area networks utilizing Ethernet technologies, including wiring, electronics, and configuration. Must be able to diagnose network problems and provide solutions. Must be able to install hardware, both stand-alone and rack-mount, in a logical manner cognizant of configuration, compatibility, and performance considerations. Must be able to analyze hardware/software malfunctions and address accordingly. Must understand network protocols and how they inter-operate on local and wide area networks. Must have working knowledge of TCP/IP configuration and implementation. Must be able to prioritize competing tasks and requirements and accomplish them in a timely fashion. Must be able to read and understand complex spoken and written instructions and have working knowledge of how to research issues utilizing standard industry resources. Requires the ability to communicate with students, staff, parents and the public using patience and courtesy, and in a manner that reflects positively on the District. Must be able to work well independently and as part of a team.Physical Abilities: Position involves light to medium walking, extensive standing, working in confined areas with bending and stooping routine, carrying and lifting of materials (under 50 pounds). Requires visual acuity to align small objects and to read numbers, letters, and images; hand and finger dexterity to make small component connections and to use keyboard, pointing device, etc.; and depth perception and good hand-eye coordination. Requires speaking and hearing ability to hear over phone and carry on routine conversations.Education and Experience: Bachelor's degree in Information Technology, Computer Science or a related field. One (1) year of experience in network cabling and electronics, i.e. switch, router, Ethernet, fiber, copper, etc.; server and workstation installation, configuration, and management; designing, implementing, and operating training programs; technical support in decentralized and diverse computing environment; database implementation and administration; and recent experience in network and computer support related to current releases of Microsoft Windows and Apple software.orGraduation from high school and five (5) years of experience in network cabling and electronics, i.e. switch, router, Ethernet, fiber, copper, etc.; server and workstation installation, configuration, and management; designing, implementing, and operating training programs; technical support in decentralized and diverse computing environment; database implementation and administration; and recent experience in network and computer support related to current releases of Microsoft Windows and Apple software.Licenses and Certificates: Must have a valid California driver's licenseSpecial Requirements: Personal reliable vehicle, and auto liability insurance to be able to drive between the district office and school sites.Personnel Commission Approved: 07/19/2007Board Approved: 7/25/2007

Requirements for Applying

The District is accepting applications to work for the Technology Department.This is the minimum experience and education/training standards which will be used to admit or reject applicants for examination:Any combination equivalent to: graduation from high school supplemented by college level coursework in computer science, information technology or related field and three years' experience in network maintenance and electronics, i.e. switch, router, Ethernet, fiber, copper, etc.; server and workstation installation, configuration, and management; designing implementing and operating training programs; technical support in decentralized and diverse computer environment; database implementation and administration; and recent experience in network and computer support related to current releases of Google, Microsoft and Apple software.LICENSES AND OTHER REQUIREMENTS:Valid California driver's license.A+, Microsoft, or Cisco certifications strongly preferred.Individuals interested in employment are asked to describe any training, education, experience, or skills relevant to this position. Resumes and letters of recommendations are encouraged. Please attach to your application packet. All materials received will be acknowledged and treated confidentially.

SELECTION PROCEDURE: The process will begin with the competitive screening of qualified applicants. Qualified applicants will be invited to participate in a written, oral, and/or practical examination process. Successful candidates will be ranked on an eligibility list according to the examination score. Final selection will then be made in accordance with Merit System rules from the established eligibility list. Fingerprinting and criminal record checks will be done on all prospective employees.

Requirements for Applying

The District is accepting applications to work for the Technology Department.This is the minimum experience and education/training standards which will be used to admit or reject applicants for examination:Any combination equivalent to: graduation from high school supplemented by college level coursework in computer science, information technology or related field and three years' experience in network maintenance and electronics, i.e. switch, router, Ethernet, fiber, copper, etc.; server and workstation installation, configuration, and management; designing implementing and operating training programs; technical support in decentralized and diverse computer environment; database implementation and administration; and recent experience in network and computer support related to current releases of Google, Microsoft and Apple software.LICENSES AND OTHER REQUIREMENTS:Valid California driver's license.A+, Microsoft, or Cisco certifications strongly preferred.Individuals interested in employment are asked to describe any training, education, experience, or skills relevant to this position. Resumes and letters of recommendations are encouraged. Please attach to your application packet. All materials received will be acknowledged and treated confidentially.

SELECTION PROCEDURE: The process will begin with the competitive screening of qualified applicants. Qualified applicants will be invited to participate in a written, oral, and/or practical examination process. Successful candidates will be ranked on an eligibility list according to the examination score. Final selection will then be made in accordance with Merit System rules from the established eligibility list. Fingerprinting and criminal record checks will be done on all prospective employees.

EMPLOYEE BENEFITS: All regular employees who work a minimum of twenty (20) hours per week are entitled to the following fringe benefits (effective on the first of the month following employment). The District offers Medical Care, Dental Care, and Vision Care plan for employee; Life Insurance coverage for employee only; Long Term Disability coverage; sick leave; Classified employees are required to join the Public Employees' Retirement System (PERS) and as such contribute up to 7% of their monthly salary to PERS on a pre-tax basis.ADDITIONAL EMPLOYMENT INFORMATIONEmployment with the Pajaro Valley Unified School District is not complete or official until applicants meet all pre-employment requirements, including Board of Trustee approval. As part of the selection process, all new employees are required to provide the following information: new employees must be fingerprinted (paid by the District); TB test (paid by the employee); social security card; picture identification; and authorization to work (I-9).PAY DAYS: Permanent employees are paid on the last working day of each month.PROBATION AND SALARY POLICY: Classified positions have a one hundred and thirty days (130) probationary period. New employees typically start on the first step. Additional step increases occur yearly thereafter until the sixth salary step is achieved. Employees who work less than twelve (12) months per year and/or eight (8) hours per day should calculate their pay rate on an hourly basis and/or refer to hourly rates on the Classified Salary schedule.

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About Pajaro Valley Unified School District

For the last year the PVUSD Technology Services Department has been implementing the Student Writing Enhanced by Educational Technology or SWEET Program. The Program focuses on integrating technology to support the middle school writing curriculum. At the close of our first year we have seen a tremendous improvement not only in student achievement (as seen on the CST) but in student motivation as well. For example participating seventh grade students made a 22% improvement on the California State Writing Applications test this last year. Please use the links below to read more about the success of this program.