1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Information Services
IT EOC Analyst 1 - Portland, OR - #18352
(This job is no longer available)
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

General Purpose

The enterprise operations center analyst provides advanced infrastructure support of Novell, Windows, Unix and mainframe servers, databases, applications, hardware and software, telecommunications, peripherals, and data center environments. Responsible for the identification and resolution of service-level problems and mission-critical tasks, by helping to resolve technical problems for IT systems.



  • Under general supervision, work at a high level of all enterprise operations phases; client/server (physical and virtual servers), mainframe, networking, telecommunications, using independent judgment in matters of significance and technical complexity. Provide effective first-tier and some second-tier problem recognition, to ensure continuous, uninterrupted service, by troubleshooting, isolation, resolution, and self-directed analysis to restore service affecting MEHC IT infrastructure.  
  • Monitor and manage batch processing jobs utilizing automated scheduling software in mainframe and open systems environments. Investigate and work closely with EOC analyst 2/3, applications and/or technical support staff in the event errors require corrective actions to be taken. Participate in the recommendation of automation and scheduling solutions to meet infrastructures needs.  
  • Administer, procure, configure, and assist in installing voice and data equipment such as phones, voice mail and UPS hardware.  
  • Confer with internal and external technical support staff including vendors and carriers when necessary to work on affected hardware, software, and associated peripheral devices including voice and data circuits.  
  • Assist in handling business related emergencies (REAC) and IT emergency operations. Provide services for disaster recovery, data restoration, server decommissioning, server hardware replacement and data center tape management. Provide after-hours incident management and security administration services and support for the enterprise service desk. Develop and maintain operational documentation.  
  • Maintain accurate incident and service request records, utilizing the service management tool, to accurately describe work being performed and meet compliance requirements.  
  • Act as the technical liaison support between other information technology groups and the enterprise service desk.
  • Perform any additional responsibilities as requested or assigned.  


  • Bachelor’s degree in Computer Science, Information Technology or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of two years additional directly related technical experience is required.)
  • Current Microsoft certified systems engineer or ability to obtain certification within six months of hire, or equivalent experience.
  • Knowledge and experience working with client/server, voice and data network, mainframe z/OS and applications environments. Experience as Level 2 Help Desk support would be considered acceptable.
  • Basic knowledge of ControlM/EM software or other similar automated scheduling software.
  • Basic knowledge of MS Windows, Novell, SQL, Unix, CISCO (voice & data) working environments.
  • Strong knowledge of information technology terminology, equipment, systems, functions and major vendors.
  • Strong oral and written communication skills.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to prioritize and handle multiple tasks and projects concurrently.
  • Availability to work any shift including holidays in a 24 x 7 x 365 work environment.




  • Knowledge and experience working with HP OpenView, VitalNet, SIM, MOM, NNM and other monitoring systems.

Additional Information

Primary Location: Portland

Department: 00001027 Pacific Power

Schedule: FULLTIME

Personnel Subarea: [[personnelSubarea]]

Hiring Range: 53,100.00 - 67,800.00


Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  

It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.

All offers of employment are contingent upon the successful completion of a background check and drug screening.


PacifiCorp is a regulated electric company serving 1.7 million retail customers, including residential, commercial, industrial and other customers in portions of the states of Utah, Oregon, Wyoming, Washington, Idaho and California. During the year ended December 31, 2008, PacifiCorp owned, or had interests in, 74 thermal, hydroelectric, wind-powered and geothermal generating facilities, with a net owned capacity of 10,188 megawatts (MW). PacifiCorp also owns, or has interests in, electric transmission and distribution assets, and transmits electricity through approximately 15,800 miles of transmission lines. PacifiCorp also buys and sells electricity on the wholesale market with public and private utilities, energy marketing companies and incorporated municipalities in connection with excess electricity generation or other system balancing activities. (Source: 10-K)