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Service Engineer Job
Paccar | Denton, Texas
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Job Description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

This position acts as a liaison between the Peterbilt Division Engineering Department and Peterbilt Customer Service and Field Service organizations, and various body builders. This engineer evaluates field complaints and gathers important information regarding vehicle reliability and service issues. Technical responsibilities include developing and documenting solutions to difficult service problems and alerting the engineering organization to potential design issues. This engineer increases customer satisfaction by providing technical support to help district service managers and dealers perform effective repairs and insure a steady flow of information from the field by responding to service requests in a timely manner. The position also assists Product Safety and Compliance in evaluation and resolution of customer issues, body builders with questions related to integration of bodies, and Paccar Parts with guidance on part substitutions and supersession.

Job Functions / Responsibilities

  • Interact effectively and in a professional manner with all contacts including external and internal customers and suppliers
  • Effective and professional communication skills (verbal and written); a high level of interpersonal, instructional and customer diplomacy skills
  • Ability to set priorities and self-manage – effective time management
  • Ability to respond to concurrent service calls
  • Extensive use of logic and trouble shooting skills to analyze service issues without the benefit of personal observation
  • Extensive product knowledge spanning all vehicle models and functional areas including powertrain, cab, chassis, and particularly electrical systems
  • Fluently utilize available resources including ECAT, VOG, ServiceNet, OPS, Copics, Service Engineering SharePoint, etc. for research and communication tools
  • Familiarity with ESA and DAVIE service tools is a plus
  • Maintain a log of all service inquiries and resolutions
  • Communicate urgency or need of engineering participation in problem resolution to engineering group leads or managers as needed
  • Effectively guide other engineers to appropriate engineering solutions for field issues   
  • Occasional travel

Skills / Competencies

Bachelor’s Degree in Engineering or related field or equivalent experience is required. A BSME or BSEE and experience with electrical systems and/or programming are strongly preferred.


Knowledge of and/or experience in heavy truck assembly, heavy truck components or heavy truck electronic and electrical systems is required.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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