Experience:
No experience
Employment Type:
Full time
Posted:
8/21/2017
Job Category:
Customer Service
Roadside Assistance Specialist Job
Paccar | Renton, Washington
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Job Description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
 

Division Information

PACCAR Parts

PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

Requisition Summary

Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed to arrive at a solution. Arrange service response through a defined network of service providers, with a focus on driving business to our dealers.

Job Functions / Responsibilities

  • Determine and deploy the appropriate service resource.
  • Monitor job progress and provide timely updates to our customers.
  • Document details of each activity associated with each incident.
  • Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
  • Establish and assure method of payment.
  • Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
  • Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Qualifications

  • High school diploma required
  • Bachelor's degree or actively pursuing, preferred
  • Excellent communication skills
  • Good customer service skills with proven ability to deal rationally with customers in difficult situations
  • Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
  • Strong PC capabilities
  • Good organizational skills with ability to effectively prioritize
  • Self-starter who is effective working under limited supervision
  • Ability to work a flexible shift including nights, weekends, and/or holidays
  • Bilingual (Spanish or French) a plus but not required

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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