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SRT Service Engineer Job
Paccar | Denton, Texas
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Job Description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

The SRT Service Engineer will work with a team responsible for developing and maintaining troubleshooting procedures including but not limited to diagnostic step-by-step instructions and standard repair times (SRT) for technicians. Service procedures provide a foundation for vehicle repairs and training curriculums. The SRT Service Engineer will work collaboratively to gather required background information from multiple engineering departments within PACCAR and with PACCAR’s broad supply base to generate procedures that technicians can easily follow. Position requires initiative to set goals, achieve results and must be a self-starter. Prior experience working in a dealer service environment a plus. Must have strong written communication skills.  

Job Functions / Responsibilities

• Create and maintain procedures for diagnosing and repairing class 7-8 trucks including diesel engines:
• Review MX engine and aftertreatment troubleshooting guides to identify gaps
• Review Chassis, MX engine and aftertreatment troubleshooting guides and recommend changes when better repair methods are determined
• Produce specifications for the development of needed specialty tools
• Provide information to engine support center and dealer training staff on new diagnostic and repair procedures
• Communicates with PACCAR engineering to ensure standard repair times and procedures align with product requirements
• Address repair plan gaps from SRT studies
• Communicates issue and/or project status updates to stakeholders in various levels of the PACCAR organization
• Lead and/or participates in continuous improvement initiatives including cross divisional workshops

• Completes other assignments as requested by management


Skills / Competencies

Associate's degree required. Bachelor’s degree or equivalent experience is preferred.

•Thorough knowledge of the theory and complexities of automotive technology, care and operation of internal combustion engines
•Strong electrical and electronic backgrounds
•Strong understanding of on-board diagnostic system and aftertreatment system
•Solid mechanical aptitude
•Familiar with MS Office
•High level of initiative and demonstrated use of proactive problem solving approach
•Excellent communication skills
•Must be able to work with a diverse set of stakeholders and manage multiple tasks concurrently
•Previous automotive/dealership hands on experience and/or manufacturing experience/product knowledge desired
•Familiarity with MX engine and aftertreatment troubleshooting and guided diagnostics required
•Familiarity with the Service Rapido tool preferred
•ASE Certification desired

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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