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Warranty Claims Analyst Job
Paccar | Renton, Washington
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Job Description

Kenworth Truck Company

Kenworth Truck Company is the manufacturer of The World's Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company's dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Job Functions / Responsibilities

- Analyze and process engine warranty claims.

- Review claim information provided by dealers and, working independently or with Vendor Recovery, Engineering or Quality, process claims per established guidelines.

- Provide best in class support to our Fleet Customers and Dealers on a regular basis.

- Manage quoting of published and unpublished extended warranties in a high visibility just in time environment working with the Analytics, Sales, Field Service, and Accounting teams.

- Perform additional technical and administrative duties as assigned.

- Serve as a subject matter expert for assigned responsibilities.

- Work closely with external/internal stakeholders to understand business challenges and opportunities for improvement.

- Able to travel as needed (<5%)

Qualifications & Skills

- BS/BA required; 2+ years industry or related experience preferred.

- Ability to create and manage ad-hoc SQL queries within MS Access to help support management decision making.

- Must have strong communication and negotiation skills; proficiency in MS Word, Excel, PowerPoint and Access; and have good recall of detail and a mechanical aptitude. 

- Must be self-motivated and able to work in a fast paced just-in-time environment with rapidly changing objectives.

- Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision.

- The ideal candidate will have a mechanical or technical aptitude, be comfortable with processing large volumes of data, and be able to provide data driven answers to questions about the material processed.

- Previous Automotive or Truck Dealership Service Advisor or Service Manager experience is a plus.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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