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Process Improvement Internship Job
Paccar | Kirkland, Washington
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Job Description

Our Warranty team is seeking a motivated process improvement  intern to join their team for our 2017 Summer Internship program. Interns will have the opportunity to get first hand experience in our warranty department, and work directly with industry professionals. Ideal candidates would be a college junior or higher and have experience in process improvement practices.

Job Functions:

  • The Warranty intern will focus primarily on process improvement activities. Job duties include but are not limited to the following:
  •  Evaluate existing desktop procedures and assist with development of business rules and routing roles for New Warranty System
  • Work with management team on defining quality metrics for New Warranty System
  • Establish standard Desktop view for each role within the New Warranty System
  • Review existing claim data and develop actionable items for data integrity to incorporate into New Warranty System
  • Compare existing features and benefits of current programs against planned features and benefits of New System and evaluate potential improvement
  • Work with Management to develop employee scorecard to evaluate areas for improvement
  • Define requirements for Warranty Parts Return Center shipping, receiving and inspection processes to develop system requirements
  • Other projects as assigned


  • Currently enrolled in a BS/BA or Masters program.
  • Demonstrated PC skills (Outlook, Word, and Excel; prior experience using Access database system preferred.
  • Automotive experience/interest desired.
  • Excellent organizational/communication skills.
  • Strong customer service experience required.
  • Willingness to learn and contribute toward a team environment.


About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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