Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
4/14/2017
Job Category:
Customer Service
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Payment Analyst Job
Paccar | Renton, Washington
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Job Description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
 

Division Information

PACCAR Parts

PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
 

Requisition Summary

The Predictive Analytics / Payment Center Specialist will proactively coordinate service requests with fleets and dealers. The Specialist will utilize vehicle remote diagnostics tools to prioritize the most critical fault codes, work with fleet personnel on guidance and approvals and schedule repairs at PACCAR dealers. The specialist monitors system queues and takes action to resolve bottlenecks and expedite service.  Reviews invoices and associated service requests to validate services performed, customer approvals and submits electronic payments to servicing dealers via the PPFS system.  The specialist creates and maintains reports for Management.

Job Functions / Responsibilities

  • Utilize PACCAR applications to identify vehicles requiring immediate service assistance. Adhere to fleet service profile to procure service or contact fleet management for guidance/approvals and schedule service at PACCAR dealer.
  • Manage service request alerts from fleets. Determine servicing needs, generate new service cases, deploy the appropriate service resources and utilize PPFS payment process when applicable.
  • Ensure cases progress to completion, resolve bottlenecks, coordinate escalations with other Customer Support groups within PACCAR to increase fleet vehicle uptime.
  • Review invoices and associated service requests to validate services performed, authorizations from fleet customers and submit electronic payments to dealers and ISP's in the PPFS system.
  • Work with fleet customers and repair dealers to resolve disputes and discrepancies.
  • Assist the Customer Center with inbound call overflow during peak volume times.
  • Perform special projects as required by Management. 

 

 

 

 

Qualifications

  • Bachelor's degree or two years of college level studies in business or related field preferred
  • Two or more years in Customer Service
  • Strong PC skills, including Word, Excel as well as typing skills
  • One or more years of roadside assistance experience
  • Excellent leadership and communication skills
  • Strong PC skills, including Word, Excel, as well as typing skills
  • Ability to multi-task in a demanding customer oriented environment
  • Positive attitude towards service while managing difficult situations
  • Demonstrated ability to follow up on tasks until they are brought to closure
  • Excellent problem solver

           

 

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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