Experience:
No experience
Employment Type:
Full time
Posted:
4/11/2017
Job Category:
Customer Service
Customer Service Representative Job
Paccar | Renton, Washington
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Job Description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
 

Division Information

PACCAR Parts

PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

Requisition Summary

This position primary function is to respond to a variety of inquiries via the web and/or telephone by PACCAR dealers regarding order placement, expediting, order modification, shipping, availability and pricing.

Job Functions / Responsibilities

  • Advise customers concerning order status, changes, shpping information, product availability, product programs and pricing policies
  • Negotiate vendor availability and lead times based on dealer needs
  • Resolve issues pertaining to shipments, expediting and special order handling
  • Special Projects as required

Qualifications

  • High school diploma required
  • Bachelor's degree or two years of college level studies in business or related field preferred
  • Two or more years in Customer Service
  • Excellent communication skills both verbal and written
  • Strong Negotiation skills
  • Ability to work in a demanding and fast paced environment
  • Ability to multi-task in a demanding customer oriented environment
  • Positive attitude towards service whil managing difficult situations
  • Strong PC skills, including Word, Excel, as well as typing skills
  • Excellent problem solver
  • Highly attentive to details
  • Demonstrated ability to follow up on tasks until they are brought to closure
  • French or Spanish language a plus

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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