3-5 years of experience
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Employment Type:
Full time
Job Category:
Project Management
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Next Generation Warranty System Job
Paccar | Renton, Washington
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Job Description

Warranty Analyst / Next Generation Warranty System


Main Job Tasks and Responsibilities

  • Provide support for the planning and implementation of project
  • Assist with refining and clarifying  design requirements, user stories, goals and deliverables
  • Help define project tasks and resource requirements for data requirements
  • Coordinate and collect pertinent project requirements as assigned
  • Plan and schedule team deliverables to project timelines
  • Track team deliverables using appropriate tools
  • Provide support to project team
  • Constantly monitor and report on progress of the team deliverables to project stakeholders
  • Present reports defining team progress, problems and solutions
  • Implement and manage project changes and interventions to achieve project outputs
  • Flexibility in adapting to changes of business requirements
  • Establish guidelines for data consistency across all 4 Divisions
  • Establish common processes and claim coding across all 4 divisions
  • 25% processing claims


  • SME (Subject Matter Expert) in warranty claims processing and supplier recovery
  • Experience operating within deadlines to meet program objectives

Key competencies

  • Critical thinking and problem solving skills
  • Planning and organizing
  • Decision-making
  • Communication skills
  • Influencing and leading
  • Team player
  • Negotiation
  • Conflict management
  • Adaptability
  • Stress tolerance

Education requirements

  • BS/BA required or a minimum of 3 years of truck production, order processing, or sales administration experience or diesel mechanic certification required
  • 2+ industry related experience required
  • Must have strong communication and negotiation skills; proficient in MS Word, Excel, PowerPoint and Access;  good recall of detail and mechanical aptitude
  • Must be self-motivated and able to accept responsibility for assigned projects, working under general supervision

Strong internal considered 

About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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