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Service Trainer Job
Paccar | Renton, Washington
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Job Description

Kenworth Truck Company

 Kenworth Truck Company is the manufacturer of The World's Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company's dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency's Clean Air Excellence award in recognition of its environmentally friendly products.

Requisition Summary

Kenworth Truck Company is seeking a Sr. Service Training Instructor. This exciting opportunity will be responsible for teaching leading edge electronics and engine technologies to Kenworth dealer service technicians. You will be considered the technical expert for dealership service issues, while also being expected to build and maintain lasting relationships with our dealers. Candidates with a 4 year degree, and industry knowledge are encouraged to apply. 

Job Functions / Responsibilities

  •  Create and maintain technical service training materials and training aids in electronic and other formats as needed
  • Present assigned classroom sessions to dealer technicians
  • Coordinate with Field Service, Dealers, and Kenworth management to identify training needs for new and existing products
  • Coordinate involvement of other departments (Engineering, Manufacturing, Marketing, Legal) to design classroom support materials and training aids
  • Prepare cost estimates for the production of classroom support materials and training aids
  • Explore and evaluate alternative media for classroom and online training venues

Qualifications & Skills

  • BA/BS degree preferred but not required. 
  • Four years of directly related work experience required.
  • Previous experience in production and delivery of industrial training materials highly desired
  • Previous experience in dealership service or service management in commercial truck industry strongly preferred
  • Diesel engine certifications or Automotive OEM certifications highly desired
  • Demonstrated knowledge of heavy duty truck products and manufacturing process desired
  • Ability to manage large, complex projects
  • Outstanding verbal and written communication skills including the delivery of formal presentations
  • Personal computer skills including Windows, Word, Excel and PowerPoint required
  • Excellent interpersonal skills including the ability to develop trusting business relationships
  • Up to 60% travel required



About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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