Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
1/4/2017
Job Category:
Information Services
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PC/LAN Analyst Job
Paccar | Renton, Washington
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Job Description

Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started! 

 

PACCAR Parts
PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing. 

PACCAR Parts is a global business with operations in many countries around the world. The ability to communicate in the native language is critical to our success. Do you speak multiple languages? Let us know!

 

Requisition Summary
The PC/LAN Analyst supports the day-to-day operations of the client and network infrastructure of the PACCAR Parts Division office, remote sales force,  and Parts Distribution Centers, including PC deployment and support, iPhone support, Windows file and print server support, and asset management.


Job Functions / Responsibilities

  • This person will provide PC/Software/Network Support to include such items as: Windows PC Installations (desktops and laptops), PC Image configuration and setup, Software installation,
  • Hardware and Software inventory management, basic network infrastructure troubleshooting, VPN Support, Windows Server set-up / maintenance / troubleshooting.
  • Provide Tier 2 Customer Support involving end-user applications and PC incident resolution (desktops, laptops, handheld devices) to local and remote users in a large environment, via a centralized help desk and ticketing system.
  • Maintain documentation including departmental and end-user policies, procedures, and diagrams.
  • Provide end-user training for Microsoft Office products and PACCAR systems.
  • Special projects as assigned.
     


Qualifications & Skills

  • Qualified applicants will have technical skills to include: PC hardware and software support, excellent problem diagnosis; must have product support experience with Microsoft Windows workstation and server products, Microsoft Office products, Microsoft Internet Explorer, TCP/IP Networking, various virus scanning tools required
  • Must possess excellent communications skills and customer service skills; strong problem resolution skills; ability to handle multiple priorities; ability to travel; self-motivated, flexible, innovative, always striving for excellence required
  • Experience with Active Directory, Terminal Emulation programs such as Rumba or WRQ Reflections, Microsoft System Center, Microsoft SQL Server, Dameware Utilities or similar, Document Imaging systems (Docuware), and SharePoint, desired.

 

Education

  • Degree in Computer Science or equivalent work-related experience desired
  • 1+ year networking and PC/Software technical support experience; A+ or similar highly desired.

About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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