1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Credit & Returns Manager Job
Paccar | Renton, Washington
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Job Description

Company Information


PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!



PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.


PACCAR Parts is a global business with operations in many countries around the world. The ability to communicate in the native language is critical to our success. Do you speak multiple languages? Let us know!

Requisition Summary

Manage day to day operations of the Credits & Returns Department, ensuring prompt and accurate processing of dealer claims and related supplier credits per approved policies and procedures. Provides extensive reporting and analysis for a wide variety of internal customers. 

Job Functions / Responsibilities

  • Supervises Credits & Returns staff
  • Assures accurate and timely processing of dealer claims and related supplier credits per approved policies and procedures
  • Monitors claims activity and reports status, providing regular and ad hoc reports to a variety of internal and external customers
  • Identifies and communicates claims issues to department management, PDC managers, Sales, Marketing, and Accounting as necessary, recommending changes to approved policies and procedures when appropriate
  • Identifies and recommends opportunities to reduce expense, increase recovery, and improve customer service.
  • Investigates and answers dealer inquiries and appeals in a professional and timely manner     
  • Assists with budgeting and other managerial functions
  • Performs special projects as assigned

Qualifications & Skills

  • A college degree in Business Administration or related field
  • Two  years of experience as a manager or supervisor preferred
  • Exceptional interpersonal and customer service skills
  • Advanced PC skills in Excel, Access and PowerPoint.
  • Excellent organizational and communication skills as well as ability to multi-task.
  • Six Sigma Training preferred
  • Strong presentation and project management skills
  • Ability to communicate in Spanish, Portuguese or French is a plus


PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

About Paccar

PACCAR Inc, operates through two segments: design, manufacture and distribution of light-, medium- and heavy-duty trucks and related aftermarket distribution of parts, and finance and leasing services provided to customers and dealers. The Company's finance and leasing activities are principally related to Company products and associated equipment. Other manufactured products include industrial winches. The Company and its subsidiaries design and manufacture heavy-duty diesel trucks, which are marketed under the Kenworth, Peterbilt and DAF nameplates. The Truck and Other businesses include a division of the Company, which manufactures industrial winches in two United States plants and markets them under the Braden, Carco, and Gearmatic nameplates. In North America, Australia and 16 European countries, the Company provides financing and leasing arrangements, principally for its manufactured trucks, through wholly owned finance companies operating under the PACCAR Financial trade name. (Source: 10-K)

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