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Account Manager
Outerwall | Chicago Park, California
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Job Description

Account Manager

Position Overview
The Account Manager is accountable for managing multiple retailers including Winco, Raley’s, Haggen, Schnuck’s and several Albertsons Safeway divisions and achieving optimal level of sales and profitability. The Account Manager is responsible for setting and executing specific direction and strategies to deliver targeted results for a short and mid-term horizon as it relates to Outerwall Corporate goals.

Key Responsibilities

  • Act as primary selling interface for Winco, Raley’s, Haggen, Schnuck’s and Albertsons Safeway divisions including Jewel, Shaw’s, Acme, Eastern and IMW
  • Deliver annual operating plan commitment
  • Develop customer business plan to fully leverage and execute all Outerwall programs, including category management, integrated marketing, logistics, etc.
  • Ensure all customer business plans are in alignment with brand guidelines and implementing all distribution and merchandising objectives including new items
  • Monitor account and headquarter group planning process to ensure plans will meet assigned deliverables
  • Utilize complete & timely information to drive sales efforts including trade plans, marketing plans, consumer insights, and product knowledge
  • Cultivate Senior Management Business relationships within HQ and Division decision makers
  • Lead bi-annual senior level business reviews
  • Act as liaison with New Business Development on potential exploration of new lines of business or testing within assigned clients or region
  • Work with Sales Planning of each line of business on development of annual promotional plans for account
  • Communicate and coordinate with appropriate operations representative to ensure execution excellence at retail
  • Regularly review progress against account plans and adjust where needed to achieve annual goals
  • Deliver objectives within the P &L budget by maximizing promotional plans and optimizing kiosk performance
  • Establish and communicate performance objectives and scorecard to the Director
  • Create, monitor, and submit timely reports on forecast, volume plan, trade (marketing fund) spending, and customer
  • Manage problem resolution and escalation at regional and local level
  • Cultivate a network with peers and colleagues across Outerwall and be able to mobilize network to meet client needs

Education & Experience

  • Bachelor’s degree required
  • Minimum 4+ years of direct account management in CPG or related industry required

Knowledge, Skills & Abilities

  • Exceptional level of customer understanding, consumer insights, financial acumen, sales systems, consultative selling, and team development
  • Exceptional level of communication, problem solving, and leadership
  • Advanced level of presentation experience and skillsets
  • Basic technical skills
  • Strong channel knowledge
  • Strong category management and analytical skills
  • Strong business acumen
  • Strong business planning

Additional Requirements

  • Up to 50% travel


Redbox®, Coinstar® and ecoATM™- are always on the lookout for innovative thinkers. As part of Outerwall's growing portfolio of products and services, they're redefining retail-making everyday life a little simpler and better. If you like solving problems in new ways, if you're passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You'll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or ecoATM. At Outerwall, we believe that diversity and inclusion create organizational strength. If you need an accommodation to complete our application process, please contact us at Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law.  For more information please see EEO is the Law.

Posting Notes: || United States || Illinois || Chicago || Bellevue || None


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