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Regional Field Technician
Outerwall | Laurel, Maryland
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Job Description

Regional Field Support Technician - Laurel, MD

Position Overview

The Regional Field Support Technician is responsible for installing, servicing, and maintaining products built and placed by Outerwall throughout a designated Region. This role is vital to the Regions success by providing zone coverage, installation support, mentorship & field training, project support and general team assistance as needed

Key Responsibilities

  • Provide equipment service at customer locations; service will include installation, repair, calibration, testing and maintenance that requires the use of test equipment and simple hand tools
  • Perform coin & cash handling and transportation services in certain markets
  • Report quality problems and other technical problems through proper escalation channels
  • Interface effectively with other departments and supervisors/managers to resolve customer problems and situations
  • Complete service documentation as required by the position function or as requested
  • Display maturity and judgment in time management and expense control
  • As a representative of Outerwall, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
  • Other duties as assigned

Education & Experience

  • High school graduate with an Associate Degree in electronics, or equivalent two-year technical training in electronics or military training
  • 3+ years field service experience in troubleshooting and repair of electronic and electromechanical devices
  • Requires a good working knowledge of computers, electronics, and electro-mechanical devices
  • A basic background in computer hardware and software as well as a basic knowledge of computer controlled equipment
  • Previous experience in handling a position of responsibility with little or no supervision

Knowledge, Skills & Abilities

  • Excellent interpersonal skills focused on team success
  • Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization
  • Strong project support skills including the ability to organize, prioritize, execute and report on project status
  • Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times
  • Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required

Additional Requirements

  • Must have a valid driver's license and maintain an acceptable driving record; background checks, MVR and drug tests will be required
  • A Commercial Driver's License is required
  • Willing to work a flexible schedule, including holidays and weekends
  • Must be able to travel up to 80% of the time
  • Travel outside of an assigned geography may be required from time to time, including consecutive weeks of travel

Physical Requirements

  • Ability to lift 85 lbs.
  • Ability to pull coin bins weighing up to 600 lbs. using a specially designed hand truck


Redbox®, Coinstar®, ecoATM™- and Gazelle® are always on the lookout for innovative thinkers. As part of Outerwall's growing portfolio of products and services, they're redefining retail-making everyday life a little simpler and better. If you like solving problems in new ways, if you're passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You'll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

Grow your career at Outerwall with an exciting brand like Coinstar, Redbox, ecoATM or Gazelle. At Outerwall, we believe that diversity and inclusion create organizational strength. If you need an accommodation to complete our application process, please contact us at careers@outerwall.com. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law.  For more information please see EEO is the Law.

Posting Notes: || United States || Maryland || Laurel || Waldorf || None


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