No experience
Employment Type:
Part time
Job Category:
Bellperson (Part Time)
Omni Hotels | Houston, Texas
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Job Description


Houston Hotel at Westside

A peaceful water garden in the atrium lobby of the Omni Houston Hotel at Westside welcomes you with cascading waterfalls, exotic foliage and tropical fish in a beautiful serene setting. This spectacular luxury hotel rests on lush greens and is surrounded by a picturesque two-acre lake. At the Omni Houston Hotel at Westside, unparalleled hospitality complements priceless accommodations to create the ultimate experience. Located a short distance from Houston's city Centre dining and entertainment complex, the four-diamond Omni Houston Hotel at Westside offers a relaxed and elegant atmosphere.

The Omni Houston Hotel at Westside's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Houston at Westside's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel at Westside may be your perfect match.

Job Description

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.


* Use friendly and appropriate expressions when engaging guests
* Be fully acquainted with the different points of interest
* Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
* Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
* Ensure that the public areas, bell closet are maintained, clean and tidy
* Follow-up with guest complaints to ensure that any problems are resolved
* Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
* Utilize bell carts effectively and with caution
* Ensure the floor is covered 100% of the time, including the Front Desk
* Direct guests to the Front Desk or meeting rooms
* Call taxis and/or shuttle for guests as needed
* Assist, retrieve and load luggage for guests
* Notify the Front Desk and Guest Services of VIP arrivals whenever possible
* Engage in conversation with as many guests as possible
* Attend all designated staff meetings and training sessions
* Complete all tasks assigned by manager
* Aid guests in locating other areas of the hotel (walk them to destination if possible)
* Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications


* Excellent customer service skills
* Must have strong communication, presentation, training and organizational skills
* Maintain a professional business appearance, attitude and performance
* Must be able to work a flexible schedule including weekends and holidays
* Candidates must be able to speak fluent English
* Must live within 50 miles of the hotel

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

About Omni Hotels

Omni Hotels, based near Dallas in Irving, Texas, offers luxury accommodations at more than 40 hotels and resorts located throughout the United States, Canada and Mexico. Each property in the Omni Hotels' portfolio provides guests with exceptional personalized service and exquisite d├ęcor, creating a distinctive experience at each location. Omni Hotels offers unsurpassed facilities with a wide range of guest services and amenities including high-speed Internet connectivity, wine tastings, gourmet dining and unique fitness options from in-room workouts to state-of-the-art fitness facilities. Through an aggressive expansion strategy, Omni Hotels is steadily entering new markets across North America.

This company profile was created by AfterCollege and is about Omni Hotels. This page is not endorsed by or affiliated with Omni Hotels. For questions regarding company profiles, please email: care@aftercollege.com.