3-5 years of experience
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Employment Type:
Full time
Job Category:
Assistant Front Office Manager
(This job is no longer available)
Omni Hotels | Boston, MA
Grad Date

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Job Description


Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description

To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.


* Handle all training with associates to ensure Omni Standards.
* Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Be very familiar with the hotel computer system for training maintenance and trouble shooting.
* Complete weekly supply inventories to ensure adequate pars of such.
* Complete rate discrepancy report and make needed changes.
* Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
* Prepare group information sheets.
* Complete check-out with balance report.
* Complete credit check daily.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
* Assure knowledge and training of Marketing Programs of company and hotel.
* Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.


* Previous luxury hotel experience is required.
* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
* Ability to stand for the entire scheduled shift.
* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
* Four year college degree, preferably in the hospitality industry
* Knowledge of Property Management Systems and related computer programs
* Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

About Omni Hotels

Omni Hotels, based near Dallas in Irving, Texas, offers luxury accommodations at more than 40 hotels and resorts located throughout the United States, Canada and Mexico. Each property in the Omni Hotels' portfolio provides guests with exceptional personalized service and exquisite décor, creating a distinctive experience at each location. Omni Hotels offers unsurpassed facilities with a wide range of guest services and amenities including high-speed Internet connectivity, wine tastings, gourmet dining and unique fitness options from in-room workouts to state-of-the-art fitness facilities. Through an aggressive expansion strategy, Omni Hotels is steadily entering new markets across North America.