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Employment Type:
Full time
Job Category:
Law Enforcement
Support Technician
(This job is no longer available)
Octapharma Plasma, Inc. | Charlotte, North Carolina
Grad Date

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Job Description

Support Technician – Help Desk – Customer Service


We are seeking a Support Technician to join our growing biopharmaceutical company. Reporting into the Service Desk Supervisor, this position is responsible for providing support for IT systems and technology across the organization.

Additional responsibilities of the Support Technician role include:\

  • Provides tier one and a limited amount of tier two support to end-users for IT, and Business Application Systems issues. Attempt to resolve reported issues, dispatch external resources, and/or escalates problems that exceed their expertise.

  • Use defined troubleshooting techniques to quickly isolate problems, but may need assistance or escalation to resolve the problem.

  • Supports and maintains desktops, laptops, peripherals and software for Corporate and remote users. This includes, but is not limited to: installing, diagnosing, repairing, maintaining and upgrading equipment to ensure optimal performance.

  • Provides system and user administration of systems, as assigned, which may include but is not limited to: Web, Email, Active Directory, Lab, DMS, Master Control.

  • Provides application of approved additions, changes, and deletions of user accounts, passwords, email, and the application or revocation of security permissions.

  • Provides IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned.

Support Technician – Help Desk – Customer Service


Qualified candidates of this role will be results driven and service oriented with a minimum of 3 years experience to serve in a demanding employee facing role that includes Service Desk phone support as well as providing onsite deskside support as needed. Professional customer service and technical work experience  An associate’s degree in technology is highly preferred. Ideal candidates will offer excellent verbal, written and interpersonal communications skills.

Technical skills and experience required of the Support Technician role include:

  • Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, and troubleshooting.

  • Understanding of ITIL foundation principles

  • Demonstrated proficiency with Microsoft Office Applications Suite.

  • Ability to acquire an understanding of the needs and restrictions of a FDA, GxP environment.

  • Excellent verbal, written and interpersonal communications skills.

  • On-call support that may involve night or weekend coverage

  • Demonstrated knowledge of PC hardware and network connectivity.

  • Demonstrated proficiency with Microsoft Office Applications Suite.

  • A+/Network+ certifications and/or secondary degree in Computer Science or related areas is preferred.

Support Technician – Help Desk – Customer Service


At Octapharma Plasma we believe in our employees who have the passion and ability to make a difference to the quality of life of their communities. The individual growth and success of each and every employee at Octapharma Plasma is an integral part of our continued growth and success. We offer competitive compensation and a comprehensive benefits package.

Other benefits include:

·         Medical, Dental and Vision Insurance

·         Life Insurance

·         401(k) contribution and matching program

·         Flexible Spending Accounts

·         Tuition Reimbursement

·         Team-oriented environment


Support Technician – Help Desk – Customer Service

About Octapharma Plasma, Inc.

We believe the growth and success of each of our employees is an important part of the continued growth and success of our company. We create a workplace known for teamwork and recognition based on the following values: Customer Focus Leadership Integrity Team Spirit Self Respect Respect for Others Life Balance Safety