1-3 years of experience
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Employment Type:
Full time
Job Category:
Social Service
Community Outreach Associate Float (Bilingual Spanish...
(This job is no longer available)
Oak Street Health | Chicago, IL
Grad Date

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Job Description

Job Description

Company: Oak Street Health

Title: Outreach Associate

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patient's communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

For more information, visit http://www.oakstreethealth.com.

Role Description

The position of an Outreach Associate (OA) is an entry level sales position with the goal of adding new patients to an Oak Street Health center. As part of the Outreach team, the OA follows up on warm leads, attends events to meet prospective patients, and schedules those prospective patients for their initial welcome visit appointment with Oak Street Health.

Why this a great opportunity for you?

* You can start a new career with one of the fastest-growing companies in healthcare
* You will become an expert in the Healthcare domain
* Once tenured at Oak Street Health, your resume will boast expertise: Salesforce, Medicare, Health Insurance Plans, Insurance Eligibility, and Sales Closing techniques to name a few
* Your sales efforts are part of a rewarding mission to rebuild healthcare as it should be


Participate and coordinate activities and events in our local community. These include health fairs, presentations at senior buildings, activities at churches, food pantries, and practically any place where there are a group of older adults.

Discuss our services, gather contact information, and follow up via phone to invite prospective patients into our community centers and encourage eligible prospects to attend a welcome visit with our doctor and care team to experience the Oak Street Health care model.

Establish connections and build relationships with community leaders that have access to our eligible patient population of older adults on Medicare.

Contact community leaders to create events and opportunities for our Outreach Associates to present Oak Street Health to the community, and to bring eligible prospective patients into the our centers.

Heavy prospecting and cold calling to service coordinators at senior buildings, police districts, libraries, churches, park districts, senior groups, social services organizations, food pantries, and other community resource centers serving seniors.

Conduct individual and small group presentations discussing the benefits of Oak Street Health with the intention of scheduling initial physical exams.

Develop a network of referrals and service providers to continuously prospect new patients

Develop strong relationships with the people in their community.

Availability to work some weekends is a must, as Outreach Associates generally work at least two Saturdays or weekend events per month.

Coordinate all details of the events with Oak Street employees to ensure that catering, materials, scheduling are all in sync.

Assist with the training of new and under performing Outreach Associates

Other duties, as assigned

What we're looking for

We're looking for motivated, experienced individuals with:

At least one year of experience in managed care patient acquisition with a track record of success

Ability to adjust quickly to fluctuating goals and new environments

Strong verbal and written communications skills. You must be passionate, persuasive, and relentlessly helpful.

Comfort working in a performance based compensation model where part of your compensation is determined upon achieving team goals

Relentless pursuit of results

You must have access to a vehicle that you can use every day to drive to events and activities where assigned throughout the Illinois market

This position requires a high attention to detail and creativity

Public speaking combined with strong written and verbal skills

Must be comfortable with some cold calling and prospecting in a sales or business development environment

There is daily accountability on contribution to growth, so there must be a strong desire to work in a high profile position

Proven history of creating relationships with community leaders.

Fluency in Spanish and English required.

US work authorization

Someone who embodies being "Oaky"

What does being "Oaky" look like?

* Radiating positive energy
* Assuming good intentions
* Creating an unmatched patient experience
* Driving clinical excellence
* Taking ownership and driving for results
* Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

* Collaborative and energetic culture
* High levels of responsibility and rapid advancement
* Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.