1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Health Care & Medicine
Patient Service Representative - Medical Records
North Kansas City Hospital | North Kansas City, Missouri
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Job Description

At Meritas Health, we are committed to making a difference in our community and in the lives of our patients and employees, continuously improving the patient experience and employee engagement. We appreciate and value every member of our team.
If you are committed to providing quality, compassionate care, then we want you!

JOB SUMMARY: Performs medical record duties focusing on customer service and efficiency.
1. Education High School or GED equivalent
2. Licensure:  
3. Experience: 2 years of experience in physician’s office setting
4. Certifications:  
5. Special Skills: Customer service skills
6. Other: Basic office skills.   CPT and diagnosis coding experience is a plus
JOB SPECIFIC STANDARDS: All responsibilities and standards shall be performed according to established policies, procedures, and guidelines for Meritas.


Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner. 


Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.  Prepares medical records for patient appointments timely and accurately.


Demonstrates positive customer service attitude in person and on the telephone. 


Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership and supporting Meritas initiatives.
All essential job functions and working conditions appropriate for the job are indicated here
  Technical/Motor Skills X Flexing/Positioning/Twisting (16)   Sensory Requirements
X Inputting Data/Typing (1) X Standing (17) X Ability to See (1)
X Copying (2)    Holding (18) X Ability to Hear (2)
  Calibrating Equipment  (3)   Ambulating/Mobility (19) X Ability to Feel (3)
X Speaking Clearly (4)   Cardio-Respiratory Endurance (20)   Ability to Taste/Smell (4)
X Answering Telephones (5)   Restraining (21) X Verbal Communication (5)
X Eye/Hand/Foot Coordination (6)   Repetitive Activity (22)   Distinguish Colors (6)
X Fingering/Fine Dexterity (7)   Static Holding (23)   Interpret Symbols (7)
X Precise Manipulation (8) X Written Communication (24)    
X Handling/Gripping (9)   Negotiate Stairs (25)   Working Conditions
  Speed Movement/Velocity (10)     X Inside (1)
      Mental Abilities   Outside (2)
  Physical Requirements X Calculations (1)   Extreme Cold (3)
X Lifting/Transferring/Carrying (1) X Manipulating Numbers (2)   Extreme Heat (4)
  Sedentary: 10 lbs. max (2) X Interpreting Numbers/Data (3)   Temperature Changes (5)
  Light: 20 lbs. max (3) X Analyzing (4)   Humidity (6)
X Medium: 50 lbs. max (4)   Forecasting (5)   Extreme Noise (7)
  Heavy: 100 lbs. max (5) X Assessing/Evaluating (6)   Fumes/Odors (8)
  Very Heavy: >100 lbs. (6) X Explaining/Teaching (7)   Toxic Materials (9)
X Pushing (7)   Synthesizing (8)   Dust (10)
X Pulling (8) X Attention to Detail (9)   Poor Ventilation (11)
  Climbing (9) X Memory (10)   Exposure/Use of Sharps (12)
X Balancing (10) X Problem Solving/Reasoning (11) X Blood/Body Fluid Tissue(13)
  Stooping (11)   Spatial/Form Perception (12)   Dangerous Equipment(14)
X Kneeling (12) X Reading(13) X Regular Attendance(15)
X Crouching/Squatting (13)     X Timely Attendance(16)
  Crawling (14)        
X Reaching (15)         

Competitive compensation and benefit package. EOE: Post Offer Drug Screen.

About North Kansas City Hospital

Ranked as one of Kansas City’s Top 15 Employers by the Business Journal, North Kansas City Hospital provides the ideal place to launch your nursing career. For New Grads, we offer an exceptional combination of individual guidance and professional training. Our Nurse Residency Program includes classroom and hands-on experience with feedback and support from preceptors, nurse educators and nurse managers. We offer a stable, caring environment, plus extras like covered parking, wellness programs and classes, a fitness center and indoor pool that help create a fulfilling, balanced work life. Our 451-bed hospital has a culture that is friendly and close knit, where relationships last and people bond like family. Join us as we continue on our Magnet® journey.

This company profile was created by AfterCollege and is about North Kansas City Hospital. This page is not endorsed by or affiliated with North Kansas City Hospital. For questions regarding company profiles, please email: care@aftercollege.com.