Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
9/12/2017
Job Category:
Administration
Industry:
Health Care & Medicine
Patient Service Representative
(This job is no longer available)
North Kansas City Hospital | North Kansas City, MO
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Job Description

At Meritas Health, we are committed to making a difference in our community and in the lives of our patients and employees, continuously improving the patient experience and employee engagement. We appreciate and value every member of our team.
If you are committed to providing quality, compassionate care, then we want you!

JOB SUMMARY: Performs front office duties focusing on customer service and billing accuracy and efficiency.
 
MINIMUM REQUIREMENTS:
 
1. Education High School or GED equivalent
2. Licensure:  
3. Experience: 2 years of experience in physician’s office setting
4. Certifications:  
5. Special Skills: Customer service skills
6. Other: Basic office skills.   CPT and diagnosis coding experience is a plus
 
JOB SPECIFIC STANDARDS: All responsibilities and standards shall be performed according to established policies, procedures, and guidelines for Meritas.
                                                                                              

1.

Completes patient registration and eligibility verification accurately and in a timely manner. 

2.

Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately.  Checks patients out and assists patients with scheduling follow up appointments.  Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner. Accurately assigns CPT and diagnosis codes and/or collects all required information, as needed, for the services performed. 

3.

Schedules appointments efficiently to meet provider and patient expectations.  Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.  Prepares medical records for patient appointments timely and accurately.

4.

Demonstrates positive customer service attitude in person and on the telephone. 

5.

Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership and supporting Meritas initiatives.
 
 
ESSENTIAL FUNCTIONS AND WORKING CONDITIONS:
 
All essential job functions and working conditions appropriate for the job are indicated here
 
  Technical/Motor Skills X Flexing/Positioning/Twisting (16)   Sensory Requirements
X Inputting Data/Typing (1) X Standing (17) X Ability to See (1)
X Copying (2)    Holding (18) X Ability to Hear (2)
  Calibrating Equipment  (3)   Ambulating/Mobility (19) X Ability to Feel (3)
X Speaking Clearly (4)   Cardio-Respiratory Endurance (20)   Ability to Taste/Smell (4)
X Answering Telephones (5)   Restraining (21) X Verbal Communication (5)
X Eye/Hand/Foot Coordination (6)   Repetitive Activity (22)   Distinguish Colors (6)
X Fingering/Fine Dexterity (7)   Static Holding (23)   Interpret Symbols (7)
X Precise Manipulation (8) X Written Communication (24)    
X Handling/Gripping (9)   Negotiate Stairs (25)   Working Conditions
  Speed Movement/Velocity (10)     X Inside (1)
      Mental Abilities   Outside (2)
  Physical Requirements X Calculations (1)   Extreme Cold (3)
X Lifting/Transferring/Carrying (1) X Manipulating Numbers (2)   Extreme Heat (4)
  Sedentary: 10 lbs. max (2) X Interpreting Numbers/Data (3)   Temperature Changes (5)
  Light: 20 lbs. max (3) X Analyzing (4)   Humidity (6)
X Medium: 50 lbs. max (4)   Forecasting (5)   Extreme Noise (7)
  Heavy: 100 lbs. max (5) X Assessing/Evaluating (6)   Fumes/Odors (8)
  Very Heavy: >100 lbs. (6) X Explaining/Teaching (7)   Toxic Materials (9)
X Pushing (7)   Synthesizing (8)   Dust (10)
X Pulling (8) X Attention to Detail (9)   Poor Ventilation (11)
  Climbing (9) X Memory (10)   Exposure/Use of Sharps (12)
X Balancing (10) X Problem Solving/Reasoning (11) X Blood/Body Fluid Tissue(13)
  Stooping (11)   Spatial/Form Perception (12)   Dangerous Equipment(14)
X Kneeling (12) X Reading(13) X Regular Attendance(15)
X Crouching/Squatting (13)     X Timely Attendance(16)
  Crawling (14)        
X Reaching (15)         

Competitive compensation and benefit package. EOE: Post Offer Drug Screen.
 

About North Kansas City Hospital

Ranked as one of Kansas City’s Top 15 Employers by the Business Journal, North Kansas City Hospital provides the ideal place to launch your nursing career. For New Grads, we offer an exceptional combination of individual guidance and professional training. Our Nurse Residency Program includes classroom and hands-on experience with feedback and support from preceptors, nurse educators and nurse managers. We offer a stable, caring environment, plus extras like covered parking, wellness programs and classes, a fitness center and indoor pool that help create a fulfilling, balanced work life. Our 451-bed hospital has a culture that is friendly and close knit, where relationships last and people bond like family. Join us as we continue on our Magnet® journey.