Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
2/2/2018
Job Category:
Technician
Senior Technical Service Advisor
(This job is no longer available)
Nortek Global | O Fallon, MO
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Job Description

Position Title: Senior Technical Service Advisor

Position Location: O'Fallon, MO

About Nortek Air Management: Nortek Global heating, ventilation, and air conditioning is a manufacturer of residential and light commercial heating, ventilation, and air conditioning systems. From the first heater for manufactured housing to the first residential air conditioner to reach 24.5 SEER, Nortek Global heating, ventilation, and air conditioning is a company driven by innovation. It uses an innovative manufacturing process called Demand Flow Technology to reduce inventory investment, decrease customer turnaround time and deliver products that exceed expectations and offer genuine value.

Position Summary:

The Senior Technical Service Advisor is responsible for conducting training on heating, ventilation, and air conditioning equipment while managing distributor and field technician questions regarding equipment manufactured by Nortek Global heating, ventilation, and air conditioning.

Job Responsibilities:

• Responsibilities include conducting training sessions on the installation, service and application of Nortek Global heating, ventilation, and air conditioning equipment.

• Provide technical service troubleshooting via telephone and written correspondence to our customers and servicemen within the operation and maintenance of our products.

• Conduct site inspections for product problems of installed Nortek Global heating, ventilation, and air conditioning equipment and resolve problems to the satisfaction of the company, distributor and/or contractor.

• Submit a written report for each site inspection.

• Alert the supervisor of any potential field issues related to Nortek Global heating, ventilation, and air conditioning equipment.

• Travel requirement is approximately 30% over time.

• Maintains an attitude which consistently represents the organizational culture, including: the mission, vision and core attributes.

• Other Ad hoc duties as assigned by manager.

• Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.

Job Qualification Requirements:

• Technical Associates heating, ventilation, and air conditioning degree or 6 years of residential/light commercial field experience.

• Intermediate experience using MS Outlook, Word, PowerPoint.

• Strong communication skills along with technical knowledge.

• Ability to conduct product technical training in front of various groups including Nortek Dealers and Distributors.

• Maintains and/or restores goodwill between Nortek Global heating, ventilation, and air conditioning, distributors, contactors, and installers by maintaining a professional and pleasant demeanor.

• Must maintain a clean driving record.

• Must be able to obtain a passport.

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package.

Nortek Global heating, ventilation, and air conditioning and Nortek Air Solutions are equal opportunity employers and do not unlawfully discriminate against any applicant on the basis of race, color, religion, sex national origin, age disability, sexual orientation, or any other class protected by federal or state law.


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