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Employment Type:
Full time
Job Category:
Project Management
Survey Center Operations Manager
(This job is no longer available)
NORC | Wichita, KS
Grad Date

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Job Description

Needed to lead the NORC telephone survey center in Wichita, Kansas and collaboratively work with the Telephone Surveys and Support Operations (TSSO) team at two other telephone survey centers. The main activity of the survey center is conducting computer assisted telephone interviews (CATI). 

This is an exceptional opportunity for a survey research / call center professional with a successful track record. We are looking for a candidate who will concentrate their efforts in recruiting, motivating and managing a team of supervisors and several hundred hourly telephone interviewers, and be able to develop the knowledge needed to manage projects. 

NORC at the University of Chicago is an independent research institution that has conducted groundbreaking studies since 1941. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge. NORC conducts research in five main areas:

  1. Economics, Markets, and the Workforce
  2. Education, Training and Learning
  3. Global Development
  4. Health and Well-Being
  5. Society, Media and Public Affairs

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About NORC

NORC is a national organization for research at the University of Chicago, with offices on the University's campus, in Chicago's downtown Loop, and in Washington DC, as well as a nationwide field staff. NORC's clients include government agencies, educational institutions, foundations, other nonprofit organizations, and private corporations. Although its national studies are its best known, NORC's projects--which include complex survey and other data collection strategies as well as sophisticated empirical analyses--range across local, regional, and international perspectives as well. NORC's project work is done in an interdisciplinary framework, with strong staff cooperation across substantive areas. NORC is an equal opportunity employer committed to facilitating the personal and professional development of everyone on its staff.