nLight made its transition in the summer of 2002. Realizing the need for change and then making the changes demanded a lot of communication. "We spent a lot of time talking to the carriers to find out what was really going on out there. And as we all know, some of the data that was provided by some of the carriers wasn't exactly accurate," Keeney said. "Even when you are getting really great responses from your customers, you have to be careful about whether they are getting great responses from their customers." There was also a lot of internal communication. "We took the time to talk to everybody ...


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