Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
9/6/2019
Job Category:
Customer Service
See more jobs for students and recent grads who studied:
Assistant Manager - Polaris Fashion Center
New York & Company | Columbus, Ohio
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company
Share

Job Description

OVERVIEW: The AM ensures the service and selling environment within the store is fun and engaging for customers at all

times. The AM is responsible for one or more of the following functions within the store: Sales/Credit, Talent, Customer and/or

Operations.

KEY RESPONSIBILITIES:

Sales/Credit

* Modify and execute in-store business strategies to drive sales results and achieve individual and store goals in line with

Company initiatives; Demonstrate a high-level of business acumen and understanding of Company reporting

* Implement plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and

demands of the business

* Effectively promote all brand initiatives, including credit, to achieve individual and store goals
* Hold the team accountable for performance in partnership with the Store Manager to improve key metrics and drive sales

Talent

* Implement the talent strategy to develop a high-performing and engaged store team accountable for results
* Support talent onboarding and training; Provide store team with in-the-moment feedback and coaching on selling

behaviors, customer service, operational tasks, merchandising, etc.

* Support the ongoing development of the team, including identifying and resolving performance issues and policy

violations, in partnership with the Store Manager

* Network, recruit, interview and hire for open positions and build a bench of talent

Customer

* Maintain a store culture that is committed to exceeding customer expectations and delivering the highest level of customer

service at all times

* Communicate customer feedback, best sellers, business trends and recommendations to the Store Manager
* Apply fashion knowledge to make product recommendations and style customers on the sales floor and in the fitting room
* Balance customers and tasks simultaneously using good judgment and teamwork

Operations

* Oversee merchandise standards to maximize sales within the store and escalate issues accordingly
* Manage the visual presentation execution, including floorset and promotional updates; provide pictures as requested and

escalate issues accordingly

* Ensure that the sales floor is full, sized, organized and clean and the backroom is to brand standard
* Support the store's compliance to all Company policies and procedures, including the New York & Company Code of

Business Conduct and Loss Prevention policies

* Conduct routine store audits as directed and formulate strategies to improve results with the Store Manager
* Implement strategies to achieve store shrink goals in partnership with the Store Manager
* Orchestrate proper floor coverage to meet business needs
* Proactively monitor store payroll and all other controllable expenses in partnership with the Store Manager
* Maintain store safety standards and identify, resolve, and escalate store maintenance issues as needed
* Perform transactions including ringing at the Sales & Services desk, processing shipment, etc.

REQUIREMENTS:

* 1 year of retail management experience preferred
* Physical ability to be on the sales floor for extended periods of time, and to move and handle merchandise and fixtures

throughout the store which may entail lifting, and perform all functions as set forth above

* Ability to work varied hours/days, including nights, weekends and holidays, based on business needs
* Strong leadership presence, fashionable, passionate, acts with integrity, driven, accountable and a team player
* Demonstrated track record of success in achieving sales/credit goals, talent management, customer service, visual

merchandising/marketing, and operations

* Minimal travel may be required

EDUCATION:

* High School Diploma or GED equivalent required; BA/BS degree preferred

As an equal opportunity employer, New York & Company does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, gender, sexual orientation, genetic disorder, age, religion, disability, national origin, marital status, or any other characteristic protected by law. New York & Company only hires individuals authorized for employment in the United States.

About New York & Company

The New York Times Company is a diversified media company, including newspapers, Internet businesses, a radio station, investments in paper mills and other investments. The Company is organized in two segments: News Media Group and the About Group. Additionally, the Company owns equity interests in a Canadian newsprint company, a supercalendered paper manufacturing partnership in Maine, and Metro Boston LLC, which publishes a free daily newspaper in the greater Boston area. In February 2008, it acquired a 25% ownership interest in quadrantONE LLC, an online advertising network that sells bundled premium, targeted display advertising onto local newspaper and other Websites. The Websites of the New England and Regional Media Groups participate in this network. In July 2009, the Company's Boston Globe Media announced the launch of a new business division that specializes in the creation and management of events and experiential marketing programs.

This company profile was created by AfterCollege and is about New York & Company. This page is not endorsed by or affiliated with New York & Company. For questions regarding company profiles, please email: care@aftercollege.com.