1-3 years of experience
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Employment Type:
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Job Category:
Customer Service
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Customer Care Assistant
New Jersey Institute of Technology | Newark, New Jersey
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Job Description


Customer Care Assistant



Reports To:

Assistant Director (Student Support)

Position Type:


Position Summary:

As a core member of student service team, under the daily supervision of the Assistant Director of Student Support, the Customer Care Assistant assists in the transfer credit evaluation process. Responsibilities include post transfer credits, maintain transfer information within University's database and website, and credit evaluation work flow.Customer Care Assistant is also expected to serve as the first point of contact for constituents of the Registrar's Office and to also staff the front desk as needed.

Essential Functions:

Transfer Credit Processing:-Work within the Registrar's area updating student records across all levels, processing requests from both inside and outside of the office;-Follow-up with admitted students to obtain final transcripts;-Process and post transfer credits in a timely, accurate and consistent manner;-Proactively maintain the university's transfer information systems, NJ Transfer and college website; ensure up-to-date information is available to staff, prospective, and enrolled students;-Maintain credit evaluation workflow and communicate progress with admitted students;-Coordinate document uploads that support tracking theprocess (approval forms, transcripts, etc.).Front Desk/Customer Service:-Serve in the Front Desk and provide information, assistance and referrals to students, alumni, parents, staff members, and the public by responding to telephone, in-person, and e-mail inquiries for the Office of the Registrar.-Access the student database, websites and hard-copy documentation to provide accurate, thorough, and timely responses to telephone, e-mail and in-person inquiries.-Maintain knowledge of NJIT's structure, deadlines, and events to provide timely information and appropriate referrals.-Maintain the integrity and security of student and alumni information in electronic and hard copy formats.-Contribute to excellent and appropriately-timed services for all students by collaborating with Student Services and other university staff to facilitate seamless student experiences.-Assist with front desk processing.

Processing:-Work within the registrar's area updating student records across all levels, processing requests from inside and outside offices;-Access, retrieve and update student records in databases such as Banner and other digital document management systems;-Post data to the appropriate system of record storage;-Assist in processing data cleanup;-Scan and file documentation-Process cross-registration with Rutgers -Newark, Essex CC and RBHS.

Additional Functions:

* Provide support for all student record functions in Banner.-Provide processing support to the Registrar and other Professional/Administrative staff members to complete tasks needed to enable the office meet its objectives during peak workload periods, staff absences, and meeting deadlines.-Additional responsibilities as assigned by the Assistant Director of Student Support or senior staff.

Essential Characteristics:

* Honesty and integrity with the ability to project these characteristics to others.-Excellent organizational skills and attention to detail.-Ability to interact and collaborate effectively with a diverse population of students, parents, faculty, and staff.-Positive attitude and ability to plan and adapt to change.-Excellent customer service skills and ability to maintain productive constituent relationships.-Excellent verbal, written, analytical, and critical thinking skills.-Ability to prioritize, multi-task, and adhere to deadlines.-Demonstrated commitment to fostering a diverse working and learning environment.-Knowledge of and compliance with relevant Federal, State, and institutional policies, procedures and statutes.-Demonstrated comfort working with and contributing to cutting edge technology to maximize the effective and efficient delivery of all services.

Prerequisite Qualifications:

* High School Diploma;-Minimal of 2 years of post-secondary student services experience working with transfer student populations;-Experience at a functional and operational level for the use of student information systems(s);-Working knowledge of Microsoft Office suite.

Preferred Qualifications:

* Bachelor's degree from an accredited institution or an equivalent combination of education and experience;-Experience at a four-year public urban university with an ethnically diverse student body;-Direct experience with the Ellucian Banner Student Information System.-At the University's discretion, the education and experience prerequisites may be exempted, where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Bargaining Unit:







About New Jersey Institute of Technology

New Jersey Institute of Technology, the state's public technological research university, enrolls more than 8,100 students in bachelor's, master's and doctoral degrees in 100 degree programs offered by six colleges: Newark College of Engineering, New Jersey School of Architecture, College of Science and Liberal Arts, School of Management, Albert Dorman Honors College and College of Computing Sciences. NJIT is renowned for expertise in architecture, applied mathematics, wireless communications and networking, solar physics, advanced engineered particulate materials, nanotechnology, neural engineering, and eLearning. In 2006, Princeton Review named NJIT among the nation's top 25 campuses for technology recognizing the university's tradition of research and learning at the edge in knowledge. http://www.njit.edu.

This company profile was created by AfterCollege and is about New Jersey Institute of Technology. This page is not endorsed by or affiliated with New Jersey Institute of Technology. For questions regarding company profiles, please email: care@aftercollege.com.