3-5 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
(This job is no longer available)
Grad Date

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Job Description

Position Title: Care Team Patient Advocate

Department: Patient Advocacy


1. Position Summary:

  • The Patient Advocate serves as an active member of the Care Team structure at NFP by supporting the providers and nurses with patient management, administrative support, and population health strategies.
  • The ultimate goal of the position is to improve:
    1) access to care,
    2) quality of care,
    3) patient outcomes.

2. Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above:

(The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.)

A. Process team referrals and follow up on urgent referrals. obtains specialist's reports and closes referrals when reports are received.

B. Follow up with patients who have been hospitalized or in the emergency room to schedule follow-up appointments and/or arrange for follow-up care.

C. Coordinates and manages the ER and hospital follow up process to help NFP achieve its high level of care.

D. Prepare forms-INS, disability, school & work physical forms, medical certification forms, HEAP, etc-for provider signature. Mail or fax forms and information (referrals, letters, etc.) as needed for patient, nurse, or provider.

E. Partner with the medical assistants and team nurses to best address the needs of the patients and their families.

F. Assists the nurse in retrieving and responding to patient inquires over the phone and in person.

G. Participates in the daily team huddle.

H. Call patients in advance of visit with patient-specific reminders if necessary.

I. Assist patient in obtaining appointments for referrals when complex or when patients face barriers.

J. Assist patients with access to internal or external resources, and ongoing follow up to resolve issues and/or referral to appropriate level of care.

K. Identify barriers for patients and help remove barriers to care.

L. Attend monthly team meetings and document minutes for meetings.

3. Qualifications:

A. Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certifications:

(To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Basic understanding of health care system and chronic diseases.

Attention to detail, ability to multi-task, work effectively as a team member, coach others and follow directions.

Case management experience preferred.

Computer proficiency: Microsoft Office Suite; application of EMR and related functional software.

Fluent in English and Spanish preferred.

Excellent interpersonal and organizational skills.

Ability to establish and maintain effective working relationships with staff, patients and the public.

Ability to work independently with minimal supervision.

In-depth emotional intelligence: demonstrated self-awareness, accurate self-assessment, sensitivity and empathy, openness, flexibility, reliability and consistency.

Personal transportation and valid Ohio drivers' license and car insurance

B. Essential Physical Demands and Working Environment:

(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Ability to see, communicate, hear and utilize electronic communication devices.

Demonstrated ability to walk, sit or stand for long periods of time.

Work environment is stressful at times.

C. Previous experience that is necessary background to qualify for this position:

Minimum two years social service experience

REPORTS TO AND EVALUATED BY: Patient Advocacy Manager


Applicants must be eligible to work in the specified location