Experience:
0-1 years of experience
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Employment Type:
Full time
Posted:
1/9/2019
Job Category:
Engineering
Industry:
Government
Compensation:
$69,545- $86,659
Position(s) Available:
1
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Capabilities Watch Officer/Network Manager (Hawaii Location) - Entry/Mid-Level - 30001230
National Security Agency | Honolulu, Hawaii
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Job Description

 
The professionals at the National Security Agency (NSA) have one common goal: to protect our nation.  The mission requires a strong offense and a steadfast defense.  The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes.  The defense prevents adversaries from gaining access to sensitive classified national security information.

The Capabilities Watch is an enterprise unit strategically located at the Regional Capabilities Centers (RCCs).  The NSAH Capabilities Watch Officer (CWO) has the primary responsibility for maintaining situational awareness of the NSAH IT infrastructure (ITI) of RCC-Hawaii region. 

The CWO is a member of a 24/7 IT support team responsible for overseeing and managing daily operations at the regional level while providing around the clock capabilities support to mission elements across the watch floor broken up into four key areas:

Technical. Leverage a wide range of accesses and technical tools to immediately fix many of the technical issues that hinders a mission operator's ability to do their job

Escalation. Act as escalation manager liaison between operations and support elements for rapid IT restoration

Notification. Provide timely updates to customers, Senior Leadership, the  Senior Operations Officer (SOO) and  Capabilities Service Center (CSC) for situational awareness

Documentation. Maintain sufficient documents of record pertaining to break/fix


As a CWO, you will be responsible for a wide spectrum of duties including:

- Monitor various network/system platforms
- Provide direct technical support and restoration across a wide range of IT platforms to include fixing temp profile issues, clearing hung sessions, starting/stopping processes,
fixing certificate issues, create and deleting customer accounts, troubleshooting network peripherals and wiring, etc.
- Function as the Escalation Manager by working with customers to escalate the restoral of IT services when mission is negatively impacted; requests and/or performs recall of
System Administrators to facilitate restoration of mission critical IT infrastructure as deemed necessary
- Attends and participates in daily meetings and briefings
- Lead and assist in site wide evacuation and recall efforts for the organization and command
- Conduct pass down briefings, maintain pass down logs and present to on-coming CWO
- Maintain sufficient lifespan documentation to include but not limited to; dates/times, name(s), issue or incident reported, impact, ETA/ETR, action taken, inquiries, general comments and resolution, etc.
- Participate in performance and stability trending analysis
- Evaluate current watch procedures, recommend and implement process improvements to maintain Standard Operating Procedures (SOP)
- Train and mentor newly assigned and/or junior watch standers
- Provide guidance to customers on ticket submissions and ticket processing
- Work incident and request orders assigned to local workgroup queues; contribute to the team effort to decrease overall ticket queues for all assigned workgroups.
 
Skills
 
The ideal candidate is someone with excellent problem solving, decision making, communication (both verbal and written) and interpersonal skills who is/can:

- Respond quickly to situations
- Well organized
- Customer focused
- Flexible
- Work effectively in diverse environments to include civilians, military and contractors
- Concurrently handle multiple issues and assignments
 
Qualifications
 
Salary Range:  $69,545- $86,659 (Entry/Developmental)

*The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Entry is with a Bachelor's degree and no experience. The following may also be considered for individuals with in-depth experience that is clearly related to the position: an Associate's degree plus 2 years of relevant experience; or at least 18 semester hours of military coursework/training in networking, computer science, or cyber topics plus 2 years of relevant experience.

Degree must be in Network Engineering, Systems Engineering, Information Technology or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer Science, Computer Forensics, Cyber Security, Software Engineering, Information Assurance, or Computer Security).

Relevant experience must be in using specialized test equipment and network analysis tools (e.g., ping trace-route, network management software, and loopbacks) and include network engineering (i.e., design/analysis of networks, routers, switches, firewalls, protocol) and/or installing and configuring networks, routers, and firewalls.

Salary Range:  $80,445- $107,140 (Full Performance)

*The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Entry is with a Bachelor's degree plus 3 years of relevant experience, or a Master's degree plus 1 year of relevant experience, or a Doctoral degree and no experience. The following may also be considered for individuals with in-depth experience that is clearly related to the position: an Associate's degree plus 5 years of relevant experience; or at least 18 semester hours of military coursework/training in networking, computer science, or cyber topics plus 5 years of relevant experience.

Degree must be in Network Engineering, Systems Engineering, Information Technology or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer Science, Computer Forensics, Cyber Security, Software Engineering, Information Assurance, or Computer Security).

Relevant experience must be in using specialized test equipment and network analysis tools (e.g., ping trace-route, network management software, and loopbacks) and include network engineering (i.e., design/analysis of networks, routers, switches, firewalls, protocol) and/or installing and configuring networks, routers, and firewalls.
 
Pay, Benefits, & Work Schedule
 
This is a full-time position and is considered emergency essential. Additionally, this is a 12-hour rotating shift schedule.

NSA/CSS Hawaii is located on the island of Oahu, north of Honolulu, HI. Living in Hawaii offers an enormous range of benefits to include experiences you may not find at any other NSA location. Enjoy warm weather year round. 72 degrees is considered chilly weather in the winter time, and aside from the occasional rain showers, sunny and breezy weather gives the opportunity to explore a variety of outdoor activities every weekend. Activities include hiking, surfing, sailing, fishing, swimming, snorkeling, scuba diving, whale watching, zip lining, swimming with dolphins, active volcano tours, stand up paddle boarding, ATV riding, horseback riding, cruises and more! The list goes on and on. Every weekend and holiday is a mini vacation.  Additionally, Hawaii offers a culturally diverse environment and almost every kind of culinary experience imaginable. Hawaii is also home to very rare bird and plant species found nowhere else on earth. The other 6 Hawaiian Islands are an average of a short 30 minute flight. Experience the spirit of Aloha while working a unique mission and helping your country!

The agency offers an array of benefits to include Federal Employee Health Benefits, Dental/Vision Insurance, Federal Employee Group Life Insurance, Flexible Spending Accounts, Federal Long Term Care Insurance, Retirement Plans, and the Thrift Savings Plan. In addition, employees have access to a wide range of opportunities for external continuing education, inter-agency education and training, career guidance counseling, temporary medical leave assistance, travel opportunities, and financial coaching, to name a few.

*Candidates hired for a position in Hawaii may be eligible to receive an annual recruitment incentive, not to exceed three years.
 
How To Apply - External
 
To apply for this position, please click the 'Apply Now' button located at the top or bottom of this page.  After completing the application and clicking the 'Submit Final' button, you will receive a confirmation email.  Emails regarding your application status will be sent periodically.  Please ensure your spam filters are configured to accept emails from noreply@nsa.gov.

***PLEASE NOTE:

U.S. Citizenship is required for all applicants.  Reasonable accommodations provided to applicants with disabilities during the application and hiring process where appropriate.  NSA is an equal opportunity employer and abides by applicable employment laws and regulations.  All applicants and employees are subject to random drug testing in accordance with Executive Order 12564.  Employment is contingent upon successful completion of a security background investigation and polygraph.


This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.

Please note that you may or may not be asked a series of questions depending on the position you apply for.  Your responses will be used as part of the screening process of your application and will assist in determining your eligibility for the position. Be sure to elaborate on experiences in your resume.  Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet the qualifications for the position will be contacted to begin employment processing.

Please Note:  Job Posting could close earlier than the closing date due to sufficient number of applicants or position no longer available.  We encourage you to apply as soon as possible.
 
DCIPS Disclaimer
 
The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS).  All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority.

About National Security Agency

The National Security Agency (NSA) is a world leader in Signals Intelligence. We carry out some of the nation’s most important and sensitive intelligence activities to secure information superiority for America and its allies. 

We have two primary missions. Our Information Assurance mission is the defense: it protects U.S. information by preventing foreign adversaries from gaining access to our information systems. Our Signals Intelligence mission is the offense: collecting foreign signals and producing intelligence to give U.S. policy makers and warfighters the decision advantage. NSA also enables network warfare operations to defeat terrorists and their organizations at home and abroad, consistent with U.S. laws and the protection of privacy and civil liberties.

At the nation’s top cryptologic organization, we employ the best and the brightest, who use their intelligence to solve some of the nation’s most difficult challenges. We are also the largest employer of mathematicians in the country, as well as one of the most important centers of foreign language analysis and research.