No experience
Employment Type:
Full time
Job Category:
Quality Associate I - Mailing
(This job is no longer available)
National Life Group | Montpelier, VT
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Job Description

Quality Associate - Temporary, 6 months

This position is within our Customer Innovation Group and is focused on providing a great product and experience to our buying and selling customers. The role is part of a team responsible for preparing policies for mailing. Associates within this area ensure that the assembled policy follows regulatory requirements and meets the customer/agents expectations. This role is expected to last six months.

Key Responsibilities

* Review the policy package to ensure that all required forms and documents are included
* Review policies to ensure they are complete, accurate, and in line with internal and external requirements and expectations
* Support real-time requests from agents about changes on addresses or other policy requests
* Help with requests for policy copies
* Ensure ongoing compliance with quality and industry standards
* Communicate with larger operational team about potential challenges or issues
* Be proactive about opportunities for process improvement and help develop more efficient procedures
* Assist with various tasks and functions that support our document management services and the quality team


* Thorough and observant, with an eye for detail.
* Strong communication skills
* Customer focused
* Organized and driven
* Proficient with the Microsoft Office suite (Outlook, Word, Excel)
* Ability to meet established deadlines; must be able to work independently and as a team player
* Ability to work in a fast-paced environment; strong interpersonal skills a must
* Establish and maintain effective working relationships
* Strong problem solving skills
* Conscientious and responsible
* Must be able to pass a background check

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About National Life Group

National Life markets its products through some 1,000 career agents and general agents, and over 3,000 independent managing general agents, agents and brokers throughout the United States. The company's career agents focus on providing financial solutions for individuals with an emphasis on those who manage their own business or professional practice, while agents in its Life Event marketing channel address a variety of client concerns through affordable, flexible life insurance products. Additional distribution capability is being developed to serve the insurance protection and financial planning needs in even broader markets. National Life Insurance Company is licensed in all 50 states and the District of Columbia, supporting and underwriting a comprehensive portfolio of life insurance, annuity and equity products. The company's associates and sales representatives focus on providing financial solutions to their clients needs in the form of life insurance protection, estate and business succession planning, deferred compensation, retirement planning and pension plans. In 1996, National Life acquired a majority interest in Life Insurance Company of the Southwest (LSW), a Dallas, Texas, based financial services company whose independent agents have been primarily involved in the 403(b) teacher retirement and pension-related markets. In 1999, National Life purchased the remaining outstanding shares of the company. LSW markets its products through more than 4,000 independent brokers, as well as National Life's career agency system and financial institutions. In 1998, voting policyholders of National Life Insurance Company approved a plan to reorganize the company into a mutual holding company structure. The application to reorganize had previously been approved by the Vermont Department of Banking, Insurance, Securities and Health Care Administration and by the company's Board of Directors. The Board determined that the new structure provides the company with the best range of options for continuing to grow and thrive while preserving and enhancing policyholder interests. In the year 2000, National Life celebrated 150 years of business and service to its customers. The company has grown from a small firm with a limited clientele and product portfolio to a dynamic and growing financial services company. But its goal in its earliest days remains essentially unchanged. Dr. Dewey wrote in his inaugural annual report to policyholders that "the primary object of managers of this company has been to maintain strength, so that no disappointment might befall those whose welfare depends on the integrity of its contracts." Strength and integrity remain essential corporate characteristics. That original concept is as valid at National Life today as it was when those words were originally penned.