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Operations Improvement Analyst
National Express Corporation | Lisle, Illinois
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Job Description

Safety, Customers, People, Community & Excellence

A leading provider of student transportation, National Express LLC (NELLC) is the North American subsidiary of National Express Group, one of the premier transportation firms in the United Kingdom. NELLC operates 250 branches in North America, employs 30,000 individuals and has revenues of $1.2B. National Express consists of Durham School Services, Septran, Petermann Bus, The Provider, Safeway, Smith Bus and TransExpress in the Unites States and Stock Transportation in Canada. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking an Operations Improvement Analyst to work from our corporate headquarters in Lisle, IL.

Operations Improvement Analyst

The Operations Improvement Analyst will implement process improvement initiatives and embed a culture of continuous improvement. This position is responsible for providing operational support to our field locations while serving as the critical liaison between the Customer Service Center (CSC) operations and corporate teams. This position will partner with management in an assigned geographical region(s) by reviewing operational process compliance, monitor performance metrics and system efficiencies. The role will be responsible for implementing performance excellence programs and drive continuous improvement action plans to improve overall compliance to standard operating procedures and operational efficiency.


* Drives operational improvement programs to reduce costs, and improve quality, and service levels

* Responsible for reviewing current processes and identifying and capturing opportunities to improve operational efficiency; including tracking barriers to performance efficiency, improving data integrity and developing improvement plans

* Supports field operations through issue resolution and guidance

* Collaborate with various cross functional teams (IT, Finance, Payroll, HR, Legal) to resolve issues and implement solutions

* Project management of initiatives within Operational Improvement organization as needed

* Develop and implement tools to drive operational efficiency and quality improvements

* Assists in the creation of training material for tools and processes

* Trains location staff and leadership team on tools that drive operational efficiency and quality improvements

* Changing behaviors through continuous improvement coaching

* Assist in maintaining the company's standard operating procedures, and to support their sustainable implementation

* Partners with operational and corporate leaders to ensure successful implementation of process improvement initiatives

* Support the maximization and effective use of existing systems and reports


* Bachelor's Degree is required in a business or process improvement discipline; advanced degree preferred

* 2 - 4 years of experience with increasing levels of responsibility

* Able to handle multiple, complex priorities and balance the needs of each according to business impact
* Strong business and technical skills in operational improvement
* Knowledge and expertise in developing communication plans and strategies to facilitate the rollout of goals and action plans to achieve them

* Systemic problem solver, implementing solutions to solve root cause problems
* Creates an environment that encourages and rewards teamwork and collaboration
* Set clear expectations, track and communicates results
* Strong written, oral, communications and facilitation skills
* Convey information in understandable terms at all levels of the organization and through proper channels
* Creative and change-oriented continuous improvement process skills
* Assertive, energetic, and a self-starter. Able to work with little supervision or in team environment
* Must be profici

About National Express Corporation

National Tech Express is an information technology company providing repair service and support in the Miami area. Whether you need computer repair, virus and spyware removal, upgrades, network installation & administration, hardware & software consulting, or training, National Tech Express will go on-site to bring the best IT solution to you and your business. A daily occurrence in small businesses, especially when it comes to information technology, is computers freezing, network connections breaking down or valuable information being lost. These putting out every day fires lead to losing precious time - not to mention impacting your bottom line. National Tech Express provides the expertise, reliability, flexibility and response time to establish a solid maintenance schedule that maximises your business' productivity and minimizes emergencies, time lost, and unncessary costs. To learn how National Tech Express' network maintenance schedules can assist you with affordable IT service plans contact us now or call us at 305-254-5050.

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