No experience
Employment Type:
Full time
Job Category:
Customer Service
Claims Support Specialist
(This job is no longer available)
National Automotive Experts | Strongsville, OH
Grad Date

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Job Description

Are YOU an excellent communicator with an eye for detail?*

Do YOU enjoy problem solving and helping customers in a call center environment? If so, NATIONAL AUTOMOTIVE EXPERTS can help you drive your career forward to the next level as a Claims Support Specialist!

The Company:

NAE is a growing administration company that services and supports the automotive, RV and Power Sports industries. We are dedicated to excellence and committed to innovation and technology. We provide industry leading products, services and support that will assist our clients in exceeding their goals. We are innovative and adaptable to our client's needs.

We provide a culture unlike any other which continuously challenges and rewards employees.

The Position:

As a Claims Support Specialist YOU will be responsible for:

  • Responding to inbound callers and providing assistance and direction regarding the collection of documentation
  • Managing incoming correspondence received via mail, fax or email
  • Logging ang tracking missing information by customer and preparing follow-up letters for missing information
  • Serving as the primary backup for other Claims teams
  • Maintaining an upbeat, positive, friendly and clear tone of Voice Over the phone at all times

Each day you will come into the office, log into the network and phone system. You will use dual computer screens to efficiently provide administrative assistance for the claims processing of Gap & Theft Claims. While on the phone, you will provide assistance and direction to customers and answer general questions. You will provide back-up assistance to another Claims team by scheduling repair/replacement windshields, processing claims for non-mechanical products, and communicating information to the customer and the dealership.

The Location:

We are located right off I-71 with access to all major highways, including the Ohio Turnpike. Close proximity to shopping and tons of dining options. Just 20 minutes from Downtown Cleveland.

Why should you Apply?

  • Great Company Culture-NorthCoast 99 Award Winner!
  • We provide a competitive benefit package to our associates which includes affordable healthcare, flexible spending accounts, disability and life insurance, 401(k), 401(k) guaranteed benefit, paid time off, paid holidays, flexibility and more!
  • Excellent Referral Bonus Program- Earn cash by spreading the word about our job opportunities to people to you already know.
  • Attendance Bonus Program- Get paid for coming to work!
  • Beautiful working facilities equipped with multiple breakrooms with flat screen TVs, Wii U system, ping pong table and a popcorn machine!
  • Philanthropy! We provide year-round support to The Cleveland Christian Home.


Applicants must be eligible to work in the specified location

About National Automotive Experts

NAE specializes in: Finance and Insurance Products Dealer Development F&I Training and Compliance Service Retention Tools Custom Administration Services Reinsurance Positions Retro Participation Programs And, Much More! Our products and services are represented in dealerships and agencies throughout the United States. Each member of our Management team has 15 - 30 years of automotive experience. We are proud to say that every product we offer is backed by an AM Best "A" rated carrier - providing our dealers and agents the best security and peace of mind available. All of our products are available through an online E-Rating, E-Contracting and E-Remitting platform, allowing each dealership and agency the efficiencies necessary in today's market place to reduce errors, costs and unneccessary time spent on a manual process. Our Online Account Management System (OAMS) allows instant and constant communication with our dealer and agency clients - a service that our clients rave about and certainly can't be surpassed! We are completely dedicated to empowering our dealers and agencies to work from an offensive position rather than a defensive position.