No experience
Employment Type:
Full time
Job Category:
Customer Service
Cancellations Processor Needed for Call Center Environment
(This job is no longer available)
National Automotive Experts | Strongsville, OH
Grad Date

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Job Description

Are YOU Passionate about helping customers? Would you like to use your high-level attention to detail in a processed-driven call center environment ?* If so., NATIONAL AUTOMOTIVE EXPERTS can help you drive your career forward to the next level as a Cancellations Specialist!

The Company:

NAE is a growing administration company that services and supports the automotive, RV and Power Sports industries. We are dedicated to excellence and committed to innovation and technology. We provide industry leading products, services and support that will assist our clients in exceeding their goals. We are innovative and adaptable to our client's needs.

We provide a culture unlike any other which continuously challenges and rewards employees.

The Position:

As a Cancellations Specialist YOU will be responsible for:

  • Processing incoming cancellations requests
  • Taking incoming calls and notating accounts with pertinent information
  • Relaying information and defuse upset customers in a professional and polite manner.
  • Maintaining an upbeat, positive, friendly and clear tone of Voice Over the phone at all times

Each day you will come into the office, log into the network and phone system and retrieve cancellations requests. These requests come via fax, email and phone. You will use dual computer screens to efficiently review customer agreements for accuracy, while notating account information. While on the phone, you will relay pertinent guidelines to customers, while maintaining confidentiality measures. You will perform calculations and follow-up as needed. In addition to the cancellations process, you will accurately track information in Excel spreadsheets, respond to customers via Outlook and create correspondence utilizing Word templates. Part of your daily routine will also include miscellaneous clerical work (scan, fax, file, etc.).

Don't miss YOUR opportunity to earn additional income based on the monthly bonus program!

The Location:

We are located right off I-71 with access to all major highways, including the Ohio Turnpike. Close proximity to shopping and tons of dining options. Just 20 minutes from Downtown Cleveland.

Why should you Apply?

  • We provide a competitive benefit package to our associates which includes affordable healthcare, flexible spending accounts, disability and life insurance, 401(k), 401(k) guaranteed benefit, paid time off, paid holidays, flexibility and more!
  • Excellent Referral Bonus Program- Earn cash by spreading the word about our job opportunities to people to you already know.
  • Attendance Bonus Program- Get paid for coming to work!
  • Beautiful working facilities equipped with multiple breakrooms with flat screen TVs, Wii U system, ping pong table and a popcorn machine!
  • Philanthropy! We provide year-round support to The Cleveland Christian Home.


Applicants must be eligible to work in the specified location

About National Automotive Experts

NAE specializes in: Finance and Insurance Products Dealer Development F&I Training and Compliance Service Retention Tools Custom Administration Services Reinsurance Positions Retro Participation Programs And, Much More! Our products and services are represented in dealerships and agencies throughout the United States. Each member of our Management team has 15 - 30 years of automotive experience. We are proud to say that every product we offer is backed by an AM Best "A" rated carrier - providing our dealers and agents the best security and peace of mind available. All of our products are available through an online E-Rating, E-Contracting and E-Remitting platform, allowing each dealership and agency the efficiencies necessary in today's market place to reduce errors, costs and unneccessary time spent on a manual process. Our Online Account Management System (OAMS) allows instant and constant communication with our dealer and agency clients - a service that our clients rave about and certainly can't be surpassed! We are completely dedicated to empowering our dealers and agencies to work from an offensive position rather than a defensive position.