No experience
Employment Type:
Full time
Job Category:
Customer Service
Automotive Mechanical Warranty Claims Adjudicator
(This job is no longer available)
National Automotive Experts | Strongsville, OH
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

Do YOU have Mechanic, Technician or Service Advisor Experience ?If so, NATIONAL AUTOMOTIVE EXPERTS can help you drive your careeer forward to the next level as a Mechanical Claims Represntaive!

The Company:

NAE is a growing administration company that services and supports the automotive, RV and Power Sports industries. We are dedicated to excellence and committed to innovation and technology. We provide industry leading products, services and support that will assist our clients in exceeding their goals. We are innovative and adaptable to our clients needs.

We provide a culture unlike any other which continuously challenges and rewards employees.

The Position:

As a Mechanical Claims Reprentative, YOU will be responsible for:

  • Retrieving and review maintenance schedules (utilizing Edmunds or manufacturers resources) to fill out maintenance sheet.
  • Requesting any additional information that you may need to make the best possible decision.
  • Ordering inspection if required/discrepancies.
  • Assisting other Claim team members with the claims process.

As a Mechanical Claims Rep, you will answer inbound calls from service repair facilities and customers looking for claim guidance and approval. While on the phone, you will retrieve the customer agreements/contracts via our internal system to confirm coverage and accurately apply the contracts contents. You will actively listen and ask questions to clearly understand the reasoning behind the repair order, verify the cost of labor and parts utilizing the Mitchell and ALLDATA websites and make a determination regarding the claim request. After a determination is made, you will document the details of the calls in our system

Don't miss YOUR opportunity to earn a lucrative earning based on the quarterly bonus program!

We are looking for positive, customer-focused individuals who are detail-oriented and have proven problem-solving skills. We take pride in working with a sense of urgency while building relationships that consist of an ethical foundation. We reward team members who work towards providing exceptional service levels via a monthly bonus program.


  • High School Diploma or equivalent.
  • ASE certification (Master-certified eligible) is a plus but not mandatory.
  • Thorough understanding of mechanical automotive repair and documentation procedures.
  • Previous customer service experience; preferably in an auto dealership or over the phone.
  • Ability to accurately and efficiently type notes.
  • Ability to read, understand and apply contact language.
  • Experience using Mitchells, ALLDATA and Edmunds.
  • Excellent written and verbal communication and interpersonal skills

The Location:

We are located right off I-71 with access to all major highways, including the Ohio Turnpike. Close proximity to shopping and tons of dining options. Just 20 minutes from Downtown Cleveland.

Why should you Apply?

  • We provide a competitive benefit package to our associates which includes affordable healthcare, flexible spending accounts, disability and life insurance, 401(k), 401(k) guaranteed benefit, paid time off, paid holidays, flexibility and more!
  • Excellent Referral Bonus Program- Earn cash by spreading the word about our job opportunities to people to you already know.
  • Attendance Bonus Program- Get paid for coming to work!
  • Beautiful working facilities equipped with multiple breakrooms with flat screen TVs, Wii U system, ping pong table and a popcorn machine!
  • Philanthropy! We provide year-round support to The Cleveland Christian Home.

Interested Candidates can send resumes to (see below)


Applicants must be eligible to work in the specified location

About National Automotive Experts

NAE specializes in: Finance and Insurance Products Dealer Development F&I Training and Compliance Service Retention Tools Custom Administration Services Reinsurance Positions Retro Participation Programs And, Much More! Our products and services are represented in dealerships and agencies throughout the United States. Each member of our Management team has 15 - 30 years of automotive experience. We are proud to say that every product we offer is backed by an AM Best "A" rated carrier - providing our dealers and agents the best security and peace of mind available. All of our products are available through an online E-Rating, E-Contracting and E-Remitting platform, allowing each dealership and agency the efficiencies necessary in today's market place to reduce errors, costs and unneccessary time spent on a manual process. Our Online Account Management System (OAMS) allows instant and constant communication with our dealer and agency clients - a service that our clients rave about and certainly can't be surpassed! We are completely dedicated to empowering our dealers and agencies to work from an offensive position rather than a defensive position.