Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
5/26/2017
Job Category:
Customer Service
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Call Center Coordinator
MTS Systems | Hopkins, Minnesota
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Job Description

Req ID: 35201

smart people.

smart ideas.

smart choice.

 

A thriving environment for learning, innovation and growth

 

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people’s lives. It is a place where you can learn, innovate and grow professionally.

 

Transforming what’s possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

 

By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.

 

Our business is thriving. Our future is exciting. Your potential is unlimited.

 

https://www.youtube.com/channel/UCBZqUHA2vnZmsIwwavVGN3A

 

 

Primary Objective:
Handles incoming customer calls with a goal of either providing the information needed to the caller or transferring the call to the right place the first time. Creates SAP notifications, service orders and processes task report updates. Supports the Service and Sales Engineers by referring customer or prospect inquiries, assisting with quote preparation, following up on literature requests and identifying inquiries for lead qualification.

 

Major Areas of Accountability:

1. Answer phone calls that come into MTS’ Call Center, accurately and courteously. Make decision based on information received from the caller to properly follow up with a Sales or Service Engineer, or pass onto other area of MTS for handling.

2. Process incoming emails, sales leads from marketing campaigns, MTS’ internet site, or advertisements. This includes data entry into the customer/prospect database, fulfilling literature requests, and ensuring the lead is passed on to the appropriate individual for lead qualification and follow up.

3. Create customer service records (notifications and service orders) for service functions (parts, FSE, technical support, training).

4. Prepare customer quotes for FSE and Service Sales Engineers for repetitive and per call services.

5. Process North American non-billable Field Activity Reports and closure of service orders.

6. Validate data integrity in MTS customer databases and contact management databases.

7. Assist with MTS mailings to customers or prospects.

8. Maintain resource area to include current literature, reference information and supplies.

9. Maintain and update Call Center procedures and processes as required in accordance with the corporate QMS Documentation standards. Prepare process flow charts in accordance with company standards.

10. Assist with training of Call Center Coordinator(s).

11. Other duties as required.

 

Qualifications:

  • High School graduate or equivalent with a minimum of 2 years of general administrative experience including data entry and customer interaction.
  • High degree of numerical aptitude and data entry accuracy. 
  • Basic knowledge of MS Windows software (Word, Excel, Outlook).
  • Ability to clearly respond to customer inquiries orally and in writing.
  • Duties and tasks are frequently routine.  Answers basic questions and inquiries about products and services, and may refer complex questions to Sr. Call Center Coordinator to determine appropriate response.

 

MTS Systems Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, gender identification, sexual orientation, national origin, physical or mental disability, age, marital status or veteran status.
 

About MTS Systems

MTS Systems Corporation (MTS) is a supplier of mechanical testing systems and industrial position sensors. The Company's operations are organized and managed in two business segments, the Test segment and the Sensors segment. Test segment products are used by customers in their development of new products and in quality control applications to characterize the product's mechanical properties. Sensors segment products are used by industrial machinery and mobile equipment manufacturers to automate the operation of their products for improved end-user productivity and safety. In June 2008, Agilent Technologies, Inc. acquired the Nano Instruments business unit of MTS. On September 28, 2008, MTS acquired the assets of SANS Group.

This company profile was created by AfterCollege and is about MTS Systems. This page is not endorsed by or affiliated with MTS Systems. For questions regarding company profiles, please email: care@aftercollege.com.