No experience
Employment Type:
Full time
Job Category:
Scheduler (CA)
MTM, Inc. | Commerce, California
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Job Description

Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association's Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

MTM, Inc. continues to grow and we are seeking a Scheduler!

MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

The Scheduler works to direct the day-to-day route and trip operations. The position is performed within a call center environment, ensuring effective daily communication across the operation and with transportation providers. This work is done in compliance with the procedures defined by the client and in conformance with company procedures and involves daily communication and interaction with drivers and monitors. The Scheduler must also organize and conduct activities to assure safe, cost-effective, on-time operating performance, tracks and report sign-in/sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel.


* Assist with all phone call information and dispatching rides
* Organize and route all trips according to most efficient route
* Assist drivers and transportation providers with problems or issues relating to scheduling
* Provide assistance to drivers for directions to destinations
* Report and record all incidents to the leadership team
* Inform transportation providers of their next-days trips
* Answer phones and respond to requests and questions
* Assist with intake calls
* Provide feedback on drivers' performance, including on time performance metrics
* Monitor radio, telephones and on-road provision of service for quality
* Monitors drivers' daily performance via dispatching software
* Documents transfer trips into system
* Assign new rides to transportation providers
* Record time of departure, destination and expected time of return
* Establish and maintain effective communication with all transportation providers
* Review schedules and trip reconciliation daily and distribute trips to providers
* Ensure trips are assigned promptly and accurately
* Identify and recommend improvements in processes and procedures to management
* Notes all provider no shows or On-time-performance issues
* Reviews routes for optimal performance
* Responsible for influencing positive employee morale and quality customer service
* Communicate with Management as needed to maximize efficiencies and resolve issues
* Monitor routes, transportation provider availability, Service Levels and other critical statistics to ensure trips are performed in a timely manner, maximizing on time performance
* Manage calls in a professional, systematic and organized manner following departmental guidelines
* Responsible for influencing positive interactions between customers, drivers and employees
* Reports any issues to CSC management

Minimum Qualifications:

* High school diploma or G.E.D. equivalent
* Six months recent customer service and/or sales experience
* Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
* Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
* Must be computer literate, with six months recent experience operating a computer in a work environment, using Windows based applications (Microsoft Outlook and Microsoft Word)
* Knowledge of dispatching software preferred
* Previous experience working in a Call Center is preferred
* Must possess a valid driver's license
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

* Must be able to generate reports as needed
* Excellent communication and interpersonal skills
* Must possess the ability to maintain composure under pressure, and demonstrate a high customer service commitment
* Good organizational skills with attention to timeliness of pickups and return trips
* Must be flexible to work weekends and/or holidays
* Ability to work across cross functional teams to design processes that meets the needs of the business objective
* Ability to work independently and handle multiple tasks
* Ability to maintain high level of confidentiality

What's in it for you?

* Paid vacation
* Holiday Pay
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k)
* Onsite Gym
* Wellness Screenings
* Birthday Holiday
* Training Development
* Casual Dress Environment
* Scholarship Program
* Healthy Market
* Free Coffee
* These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net.

About MTM, Inc.

MTM Technologies, Inc. (MTM) is a provider of information technology (IT) solutions services, including Access, Unified Communications, Virtualization, and Managed Services. The Company is engaged in providing systems, networking, Internet protocol (IP) telephony, storage, security and data center infrastructure services that address the life cycle of a client's IT requirements from needs analysis, through planning, development, deployment and testing, to on-going maintenance and support. It combines these services with technology from software and hardware manufacturers delivering IT solutions. The Company's clients consist of middle market corporations, divisions of Global 2000 corporations, municipal, state and federal government agencies, and educational, financial and healthcare institutions. It serves clients in most United States metropolitan markets. (Source: 10-K)

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