Experience:
No experience
Employment Type:
Full time
Posted:
8/28/2017
Job Category:
Engineering
Technical Advisor Mixed Species Job
MSD | Milton, Delaware
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Job Description

Technical Advisor Mixed Species-SCI004531

Description

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company - one that is ready to help create a healthier future for all of us.
Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you'll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.


To provide specialist veterinary expertise on all aspects of MSD Animal Health ruminant products and product markets and, in doing so, to actively contribute to sales support, product development and marketing within Ireland.

To be a technical expert for the ruminant product portfolio in order to work with and support account managers as well as having a good background knowledge of all MSD Animal Health ruminants products.

Priority is given to field based support in this position; however support of product managers and their products will still be a requirement.

It is expected that approximately 45% of the role will involve sales support, 30% marketing support and 25% customer enquiries/complaints.

In the fulfillment of this position it is expected that duties will require a reasonable level of attendance at evening and weekend meetings, which may in some circumstances require overnight stays away from home.

MAJOR ACTIVITIES AND RESPONSIBILITIES:

i)To provide a support service to external customers of MSD Animal Health. To include:
-answering queries regarding products and large animal health/welfare in general
-investigating the background behind pharmacovigilance reports in order to ascertain the level of product causality to be reported to the relevant Competent Authority.
ii)To provide support to the account managers with an aim to contributing to the sales activity. To include:
-calling on customers with Account Managers
-delivering presentations to customers and their clients to detail MSD AH products and disease
-support at a veterinary and farm level, including as a follow up to pharmacovigilance complaints and product quality complaints, to aid in the improved and correct use of products.
iii)To provide relevant support functions in pharmacovigilance and Product Quality Complaint (PQC) handling To include:
-Recording of reports of Adverse Events or PQCs
-Triage of reports before case entry into the pharmacovigilance database
-Coding and assessment of cases in the pharmacovigilance database
-Release of reports to MSD International to comply with regulatory and company requirements
-Entering follow up information into the pharmacovigilance database and release of these reports for approval to MSD International to comply with regulatory and company requirements
-To be aware of pharmacovigilance requirements, including legislative and company regulations and guidelines, to efficiently conduct these relevant duties

iv)To provide support to the named product portfolios and Marketing/Product Managers with an aim to defend and grow market share and market presence. To include:
-identifying strengths, weaknesses, opportunities and threats (SWOT analysis) for the products
-collating information from internal and external sources, to summarise and translate this information into differentiating points and position defence.
-proposing and managing trials to support the products.
-liaison with Regulatory Affairs to aid product licensing.
v)To ensure compliance of both MSD Animal Health and competitors within the APHA / NOAH Code of Practice and the Animal Remedies / Veterinary Medicines Regulations. To include:
-approval of material relating to the named product portfolio, ensuring it is consistent with all requirements.
-defending any challenges from competitors and, if necessary, representing MSD Animal Health at any hearing.
-monitoring competitor activity and challenge of breaches, initiating necessary correspondence and progressing to a satisfactory conclusion.
vi)To provide MSD Animal Health with comprehensive in-house technical training at various levels to ensure that all staff are trained to their necessary level on the large animal products and markets.
vii)To provide external communication at a technical level for MSD Animal Health. To include:
-technical representation at relevant meetings, congresses and exhibitions in order to promote the interests of MSD Animal Health amongst key industry influencers and opinion makers and to enhance the Intervet brand profile in the industry.
-presenting trials and providing written material or verbal presentations where required.
viii)To develop networks of benefit to MSD Animal Health. To include:
- liaising with MSD AH International regarding the future development of product markets, both in Ireland and other countries
-developing working relationships within the Irish agricultural industry
-development of relationships with key academic institutions and diagnostic companies, e.g. Universities, Diagnostic Laboratories etc, in order to keep the company at the forefront of developing technologies.

Major challenges of the role are:

-To accurately perceive and assess strategic opportunities for MSD Animal Health to support sales activity and actively input into commercial development.
-To provide a sound technical product servicing function, efficiently dealing with clients queries and complaints and balancing the best interests of MSD Animal Health with those of the client in the most cost-effective and yet ethical manner.
-To achieve the most effective allocation of time to the various accountabilities within the job holders remit.
-To ensure all company literature reflects a true and accurate technical representation of the products and activity of MSD Animal Health. Promoting the company and its products to all customers in an ethical and balanced way.

Qualifications

Essential

An Irish-recognised veterinary degree.

Desirable

A veterinary or other relevant post graduation study such as a certificate or diploma.

Our employees are the key to our company's success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company's benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.

Job: Scientific Sales Affairs Job Title:Technical Advisor Mixed Species

Primary Location: EMEA-United Kingdom-ENG-Milton Keynes

Employee Status: Regular

Travel: Yes, 50 % of the Time

Number of Openings: 1

Company Trade Name:MSD

About MSD

MSD Ignition is a company built on Customer Satisfaction and Service. That is why all of our products go through regimented test procedures before they are ever packaged and shipped. MSD stands behind our products for one full year after purchase and we have an excellent repair department. Terms of Warranty and Service are as follows: Limited Warranty Autotronic Controls Corporation warrants MSD Ignition products to be free from defects in material and workmanship under normal use and if properly installed for a period of one year from date of purchase. If found to be defective as mentioned above, it will be replaced or repaired if returned prepaid along with proof of date of purchase. This shall constitute the sole remedy of the purchaser and the sole liability of Autotronic Controls Corporation to the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representations whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall Autotronic Controls Corporation be liable for special or consequential damages. This warranty is only valid on products purchased from MSD Authorized Dealers.

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