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Application Support Analyst
mscripts | San Francisco, California
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Job Description

About Us:

mscripts™ delivers today’s most comprehensive mobile pharmacy solution to large national retail chains. mscripts’ hosted, enterprise-grade platform is comprised of a 2-way text messaging service and mobile applications branded to each pharmacy’s unique look-and-feel. The mscripts Mobile Pharmacy Platform enables customers to manage their prescriptions and related health information directly from their mobile devices. Customers can be notified of prescriptions ready for pickup, refill prescriptions, receive dosage reminders, find pharmacies close to their current location, view health information, and manage their relationship with the pharmacy. mscripts was founded in 2008 and has offices in San Francisco, CA, Bangalore, India, and Boston, MA.


  • Provide the first line of pharmacy application support to users of mscripts’ Mobile Phone App and SMS Services and to the technical and business staff of large Retail Pharmacy Chains;
  • Work independently with customers during implementation and production to provide dedicated and exceptional service, including troubleshooting;
  • Support system availability in mscripts’ and our client’s production environments;
  • Work with our clients on configuration and change requests for the mscripts Mobile Pharmacy Platform;
  • Propose solutions and designs to improve product support and adoption;
  • Assist with the implementation and integration of the mscripts service, both from our office and at client sites; and
  • Perform other duties as assigned.


  • Strong customer service skills are a must.
  • Knowledge of and experience with supporting SaaS and mobile-based technologies;
  • 1-3 years relevant work experience;
  • Knowledge and experience with various mobile phone development environments and operating systems (e.g. iPhone, Android, Windows Mobile, Windows Mobile 7, RIM, etc.);
  • Working experience with Amazon EC2 hosting or similar environments;
  • Excellent Windows Skills (Linux skills would be a great asset);
  • Excellent written and phone communication skills;
  • Solid analytical, critical and creative problem solving skills;
  • Must show examples of successful customer advocacy in prior experiences;
  • Experience with pharmacy systems a plus, but not required.

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