3-5 years of experience
Employment Type:
Part time
Job Category:
Sales & Customer Service
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On-site Inside Account Executive
MSC Industrial Supply Co. | Mobile, Alabama
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Job Description

**Job Title** On-site Inside Account Executive

**Job Req #** 16177BR

**Full-time/Part-time** Full-Time

**Work Location** Mobile, AL

**Address** 4345 Halls Mill Road

**Address 2** Suite D

**City** Mobile

**State or Province** AL

**Zip/Postal Code** 36693

**Job Category** Inside Sales

**Job Description** **DUTIES and RESPONSIBILITIES**

+ Answers inbound calls in a specific on-site location to sell MSC products in accordance with MSC Culture and Customer Service Standards.

+ Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.

+ Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.

+ Communicates customer concerns to management to ensure the most effective and lasting problem resolution.

+ Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.

+ Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.

+ Supports outside sales representative in various branch activities.

+ Resolves more complex credit and collections issues to enhance customer service.

+ Implements and maintains an MSC VMI or CMI program in customer location to enhance revenue generation.

+ Understands and utilizes item cross over, label generation utilizing, One Button Upload, LABL, VXRF, AKAU, CROSIT and CMI Software Installation.

+ Assists in the Identification, Collection and logging of all available Cost Savings Statistics.

+ Ensures excellent customer relations by responding, under manager’s or OSA's guidance, to customer needs consistent with MSC standards, Culture, and business practices.

+ Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information.

+ Represents MSC in conjunction with OSA and/or BSM at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations.

+ Fosters the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC’s Mission.

+ Participates in special projects and performs additional duties as required.


+ A High School Diploma or the equivalent.

+ Minimum 2 years inbound/ outbound telephone sales, outside sales, or customer service experience required.

+ Industry experience preferred.


+ Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.

+ Excellent problem solving skills are required.

+ Excellent customer service and sales skills are required.

+ Excellent oral and written communications skills are also required.

+ Working Industrial knowledge preferred.


+ Ability to lift items of up to 50 pounds required as needed.

+ A valid driver’s license is required.

**Additional Information**

**Equal Opportunity Statement**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

About MSC Industrial Supply Co.

MSC Industrial Supply Co. (NYSE: MSM) is a premier direct marketer & distributor of industrial supplies with over 70 years of success and over $2 billion in sales. With more than 5,000 highly valued Associates, we provide outstanding customer service & offer 600,000+ products from thousands of suppliers to hundreds of thousands of Customers. This is accomplished through our Customer Support Centers located in Davidson, NC and Melville, NY (headquarters), our five Customer Fulfillment Centers and Call Centers located in Atlanta, GA; Elkhart, IN; Harrisburg, PA; Reno, NV and Wednesbury, UK, as well as more than 90 sales branches located throughout the United States and one located in the United Kingdom.

To be a member of the MSC Team is to be part of an incredibly exciting and dynamic culture.

When it comes to Customers we have a "go above and beyond" attitude. When it comes to each other, we have a positive "can do" attitude. Our environment is fast-paced, team-oriented and rewarding. We have the pride, passion and commitment to work harder and smarter than the competition. We encourage all of our Associates to realize their fullest potential as individuals and integral members of the team. When we win, we all win together!!