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Employment Type:
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Job Category:
Sales & Customer Service
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Inside Account Executive
MSC Industrial Supply Co. | Wood Dale, Illinois
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Job Description

**Job Title** Inside Account Executive

**Job Req #** 15735BR

**Full-time/Part-time** Full-Time

**Work Location** Chicago, IL

**Address** 1020 N Wood Dale Rd

**City** Wood Dale

**State or Province** IL

**Zip/Postal Code** 60191

**Job Category** Inside Sales

**Job Description** **BRIEF POSITION SUMMARY**

+ The Inside Account Executive answers inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards.


+ Exercises independent judgment to answer inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards.

+ Resolves customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.

+ Guides less experienced branch associates to resolve customer issues, increase product knowledge, and promote MSC Culture.

+ Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation.

+ Communicates customer concerns to management to ensure the most effective and lasting problem resolution.

+ Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.

+ Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.

+ Supports outside sales representative in various branch activities.

+ Resolves more complex credit and collections issues to enhance customer service.

+ Provides customer service using all tools available including, but not limited to, email and the Internet.

+ Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

+ Participation in special projects and performs additional duties as required


+ A High School Diploma or the equivalent.

+ 2+ years inbound/ outbound telephone sales, outside sales, or customer service experience required.

+ Industry experience preferred.


+ Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.

+ Knowledge of basic arithmetic and MSC-like products and the commercial procurement process is preferred.

+ Excellent customer service and sales skills are required.

+ The ability to work a varying schedule required.

+ Excellent verbal and written communications skills are also required.


+ A valid driver’s license is required.

**Additional Information**

**Equal Opportunity Statement**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

About MSC Industrial Supply Co.

MSC Industrial Supply Co. (NYSE: MSM) is a premier direct marketer & distributor of industrial supplies with over 70 years of success and over $2 billion in sales. With more than 5,000 highly valued Associates, we provide outstanding customer service & offer 600,000+ products from thousands of suppliers to hundreds of thousands of Customers. This is accomplished through our Customer Support Centers located in Davidson, NC and Melville, NY (headquarters), our five Customer Fulfillment Centers and Call Centers located in Atlanta, GA; Elkhart, IN; Harrisburg, PA; Reno, NV and Wednesbury, UK, as well as more than 90 sales branches located throughout the United States and one located in the United Kingdom.

To be a member of the MSC Team is to be part of an incredibly exciting and dynamic culture.

When it comes to Customers we have a "go above and beyond" attitude. When it comes to each other, we have a positive "can do" attitude. Our environment is fast-paced, team-oriented and rewarding. We have the pride, passion and commitment to work harder and smarter than the competition. We encourage all of our Associates to realize their fullest potential as individuals and integral members of the team. When we win, we all win together!!