No experience
Employment Type:
Part time
Job Category:
Enrollment Information Clerk
(This job is no longer available)
Grad Date

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Job Description

Montgomery County Community College

Part Time Enrollment Information Clerk

Part Time Support Staff (P-2); Hourly Rate: $13.56

Reports to: Director of Enrollment Operations

FLSA Status: Non-Exempt

Closing date for applications is 2/4/18. 

Hours: Work schedule of 8:00 am - 1:00 pm, Monday to Friday. Saturday 9:00 am - 12:00 pm on a rotational basis and occasional evening hours if needed.

Basic Purpose of Job:

Provide high level of customer service in support of the College’s mission of access, retention, and completion. Respond to requests for information by phone, email, text Web Collaboration and other methods as well as providing support for various processing tasks.

Essential duties and responsibilities:

• Provide information and respond to inquiries related to admissions, registration, payments and other general questions.

• Schedule advising and placement testing appointments. Provide information and register students for workshops, test prep classes, and other programs offered by these areas.

• Respond to inquiries about how to apply for financial aid and/or the status of their requested aid.

• Process Payments and perform cashiering functions.

• Provide general information about the services and resources available at the College such as clubs, organizations, career services, and college events.

• Provide processing assistance for Enrollment Services and other College departments to include creating phone statistical reports, updating procedures documentation, document imaging, outbound calling initiatives, and other processing duties.

• Provide coverage for Student Success, Tier 1, Information /Welcome Center and switchboard as needed.

• Interact with peers, advisors, counselors, and administrative staffs of other offices to obtain information or refer issues that require additional research or assistance to satisfactorily resolve the inquiry of the caller.

• Performs related duties as assigned.  

Essential knowledge & skills:

1. Education/Training/Work Experience:

• High school diploma or General Education Degree (GED) required

• 6 months directly applicable formal training required or equivalent on-the-job training required

• Communication and computer skills

2. Specialized Knowledge & Skills:

• Knowledge of specific software or process

• Customer service experience

3. Additional Information Required:

• Ability to multitask

• Attention to detail

• Ability to maintain confidentiality

• Ability to prioritize workload

• Ability to work within a team-oriented setting

Montgomery County Community College (MCCC) has a strong institutional commitment to diversity and is dedicated to excellence through diversity in education and employment. MCCC, an EEO Employer, provides equal employment and educational opportunities to all who are qualified. In keeping with the College’s diversity initiative, MCCC seeks and welcomes applications from diverse candidates, those who have had multicultural experience, and those who can demonstrate a commitment to diversity.

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About Montgomery county community college

We are committed to: - Fiscal responsibility - Focus on customer service - Relentless preparation - Being Helpful - Honesty, fairness, integrity - Continuous improvement - Our best efforts at all times Our VISION is to be known by the public safety providers, citizens, our employees and governmental officials for our professionalism, competence and effectiveness. We want to be THE MODEL for public safety agencies. We will achieve this by: - Open and honest communications, both internally and externally - Respect and value all department members - Encourage individuals within the organization to contribute to departmental excellence - Treat all citizens with courtesy and dignity on every occasion - Be leaders in our chosen profession The level of success we enjoy is enhanced significantly through public awareness and support of our objectives. We have created these web pages to help citizens better understand the dynamics and logistics of our public safety system which works toward improving the quality of life we enjoy here in Montgomery County. Each of the division sections within the Public Safety pages provide a number of ways to contact us with your questions, concerns and suggestions. You are also welcome to contact the Department of Public Safety at 610-631-6500, e-mail: Dept. of Public Safety or by letter care of: Department of Public Safety, 50 Eagleville Road, Eagleville, PA 19403.