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Intake Coordinator
Montefiore | Carmel, New York
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Job Description

FUNCTION:  To coordinate and facilitate admissions to Arms Acres.  Maintain communication with Regional representatives, referents, patients and family members.  Assess referrals for appropriate placement. 


ESSENTIAL DUTIES and RESPONSIBILITIES include the following.  Other duties as required. 
Answer and respond professionally and promptly to phone calls and e-mails.
Interviews prospective patients and collect referral information including referring agency or individual, patient demographics, medical, psychiatric, and substance abuse history and insurance.
Request/obtain necessary medical or psychiatric records when indicated and obtain clearances when indicated.
Able to verify insurance and utilize systems, including but not limited to, E-Pace, Medicaid eligibility site, etc.
Coordinate admit date, program, and transportation.
Accurately enter all data in Meditech system.
Follow up and confirm scheduled admissions.
Explain pre-certification process.
Inform patient/family regarding permissible and not permissible clothing and other items.
Arranges private payment plans with patient/family.  Obtains credit card information and records on form.
Enter lost referrals in Meditech system, including reason.
Updates Meditech call log system for current referrals ongoing.
Provide admission assistant coverage as requested.
Maintain communication with regional representatives and referral sources.  Notify both when scheduled admits do not occur as planned.
Utilize discharge and Census information when scheduling patients.
Participates in Performance Improvement Initiatives.


Licensed and appropriately credentialed health care professional must be a Qualified Health Provider (QHP).  Examples of QHPs are CASAC-T, CASAC, LMHC, LMSW, LCSW, RN or Master Level SW or Psychologists will be considered.  Prior Intake job experience supersedes seniority.  Customer service, Substance abuse treatment, and Admissions experience is also required.

Requisition ID: 79462 Organization: Arms Acres Bargaining Unit: Not Applicable Site Name: Arms Acres- Inpatient Site Address: 75 Seminary Hill Road, Carmel, New York, 10512 Employment Status: Full Time  Work Days: Days Vary Shift: Day




MHVC and its network partners are equal opportunity employers who agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

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