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Manager, Enterprise Infrastructure - IT
Minneapolis Public Schools | Minneapolis, Minnesota
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Job Description

Below is specific information for you to consider about this position.

Job Title: Manager, Enterprise Infrastructure - IT and Requisition ID number: 46942

Close Date: 11:59 PM on 02/01/2017

Organizational Unit: IT Solution Center (10001006)

Site: Davis Center (0001)

FTE: 1.0; this is based on full-time equivalency with 1.0 being full time

Union: MACA(02)

Functional Area: Administrative

Resume and Cover Letter are mandatory to apply for any position.



Under general supervision, leads the Technical Support Division of Information Technology (IT) Services Department; manages IT technical staff, and assures a reliable, usable, effective and efficient IT infrastructure to meet the technology needs of all MPS staff and students at all District sites.

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

  • Manages IT Technical Support Division; exercises independent judgment within broad policy guidelines; evaluates and analyzes IT issues, and recommends and implements solutions; provides leadership, direction and guidance in IT strategies, policy development and priorities.
  • Develops solutions for IT infrastructure and support issues; monitors operations and assures the quality of the support services; analyzes operational results and develops action plans.
  • Monitors network environment, security, functionality and utilization; assures optimum network performance, system integrity and maximum uptime; manages resolution of major network and application issues; develops and evaluates performance metrics for IT services.
  • Manages IT infrastructure and support staff, develops priorities, and assigns tasks and projects; evaluates performance and resolves workload and technical issues; assures that appropriate services are provided, and goals are defined and achieved; develops staff skills and training plans.
  • Manages data backup and disaster recovery functions.
  • Manages implementation and provides technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecommunications systems.
  • Builds a team environment to maintain staff morale and unit cohesiveness.
  • Develops methods to improve overall management, development and deployment of computer hardware and software systems, and instructional technology equipment.
  • Develops solutions to address coordination and integration of technologies, and assure that platform performance, scalability, capacity and security is aligned with current and future business needs.
  • Coordinates and supervises technical assignments, monitors results, provides leadership and technical guidance, verifies compliance with IT policies and procedures, and assures that all service issues are addressed and resolved.
  • Manages and enforces all aspects of system security and confidentiality of records and information; monitors IT systems and identifies security issues and violations of MPS policies and guidelines.
  • Manages the creation and maintenance of technical documentation for hardware/software systems.
  • Reviews IT infrastructure, and designs a technical support strategy to meet present and future operational needs; determines resource requirements, and scope and priorities of projects.
  • Manages long range technology planning; evaluates current operations and future requirements; researches technology options and IT integration issues, and develops solutions.
  • Gathers data pertaining to customer needs; analyzes data to identify, predict, interpret and evaluate system and network requirements.
  • Serves as incident manager for action related to the detection, support, investigation, surveillance, tracking and resolution of incidents.
  • Evaluates vendor products and services and prepares evaluation reports and recommendations.
  • Functions as subject matter expert; utilizes expertise to incorporate, understand and blend the functions of other operational areas to make decisions and recommendations.
  • Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment
  • Enthusiastically promotes the Superintendent’s goals and priorities in compliance with all policies and procedures.
  • Maintains absolute confidentiality of work-related issues, records and MPS information.
  • Has access to any and all documents contained on District servers and individual office personal computers. This includes highly confidential documents relating to individual employee private information, confidential departmental documents, including collective bargaining negotiations. Maintains strict confidentiality of all document contents on any District server or personal computer.
  • Other duties or tasks may be assigned on an as-needed basis
  • At times may be required to work outside normal business hours and work extended hours to accomplish requirements of the position.


Education, Training and Experience Guidelines

Bachelor’s Degree in Information Technology, Computer Science, or a closely related field; AND five (5) years of professional experience managing information services operations; OR an equivalent combination of education, training and experience as determined by Human Resources.

Knowledge of:
  • Principles and practices of technology management, infrastructure system development, and systems integration in a public sector environment.
  • Principles and practices of network administration, access and security guidelines, troubleshooting techniques and internet technical knowledgebase services.
  • Software applications and operating systems used at MPS, including Microsoft OS and MAC OS.
  • Administration and maintenance principles of multiple network operating domains.
  • Network topologies and protocols, and enterprise IT applications.
  • Principles and practices of public sector administrative management, including accounting, budgeting, purchasing, contract management, customer service and employee supervision.
  • Techniques and practices for efficient and cost effective management of resources.
  • Project planning and management principles.

Skill in:

  • Analyzing IT issues, evaluating alternatives, and making logical recommendations based on findings.
  • Analyzing problems, resolving disputes and grievances, and recommending effective solutions.
  • Working independently in a technical environment with interlinked and changing priorities.
  • Providing top-tier technical support and resolving complex system problems and user conflicts.
  • Quickly and effectively diagnosing and resolving technical problems in a network environment.
  • Evaluating workflow and effectively prioritizing multiple tasks, projects and demands
  • Directing and coordinating IT infrastructure and support operations.
  • Developing and administering IT plans, policies, and procedures.
  • Managing staff, delegating tasks and authority, and coaching to improve staff performance.
  • Preparing, reviewing and presenting management reports.
  • Establishing and maintaining effective working relationships with co-workers and clients.
  • Communicating effectively verbally and in writing.


Knowledge of:

  • MPS organization, operations, policies and procedures.
  • Microsoft (MCITP/MCSE/MCSA), Apple (ACSA) and other professional IT certifications are desirable.


A valid Minnesota State Driver’s License may be required.


Work is performed in a computer laboratory and standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage. Requires vision capacity to perform fine calibrations and differentiate between colored wires.


  • Bargaining Unit: MACA
  • Grade: G-64
  • FLSA Status: Exempt


Final candidates may be invited to interview with a committee. Final appointment to this position will be contingent upon passing a criminal background check.


Diversity is one of Minneapolis Public Schools core values and is essential to our goal of putting children first and making them college-ready. Diversity of our workforce provides us with a competitive advantage and allows us to better understand, communicate with and educate our diverse student body. Minneapolis Public Schools will not deny anyone the opportunity for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.

Minneapolis Public Schools strongly encourages diverse candidates to apply.

Posting Notes: | 12:01 AM On 02/01/2017 | IT Solution Center (10001006) | Davis Center (0001) | Administrative

About Minneapolis Public Schools

Since 1994, the Minneapolis Public Schools has operated under site-based decision making to move decision making closest to the students served. The goal of site-based management is to improve student achievement. Under site-based decision making, district and school efforts, theoretically, should complement each other. District offices set parameters, facilitate the sharing of information and best practices among schools, help evaluate progress, and give constructive feedback to both the schools and the Board. Schools have freedom (within approved decision-making parameters) to design site plans. Although what site-based decision making looks like at each school may vary, schools typically have a team of representatives from all areas to serve as a "site council," "education council" or "shared leadership team." This will include principals, parents, students, teachers, specialist teachers, clerical, other building staff, business partners, and the community/neighborhood. The councils meet monthly to make decisions and discuss long-range program goals for the school. Parents who are not on the council may attend and if they would like to have a subject discussed, may submit agenda items and talk to a member. Under the site-based decision making philosophy, these councils are to examine everything that might be standing in the way of student achievement-be it grade levels, student groupings, materials, or school policies and practice-and recommend keeping what is working and changing what is not.

This company profile was created by AfterCollege and is about Minneapolis Public Schools. This page is not endorsed by or affiliated with Minneapolis Public Schools. For questions regarding company profiles, please email: care@aftercollege.com.