0-1 years of experience
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Employment Type:
Job Category:
Year Up Intern
(This job is no longer available)
Mimecast | Lexington, MA
Grad Date

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Job Description


You'll join a passionate and talented team in an innovative IT company. We are currently recruiting for an internal Junior Desktop Support Analyst to join our team. You will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on. You'll be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative.

Day-to-day activities will revolve around resolution of technical issues, utilizing Zendesk for case management. In addition, there will be project work to assist with upgrades, rollouts, procurement, office moves, and daily systems checks.


* Providing 1st line IT support in the global team
* Initial troubleshooting is performed to determine the correct support requirements
* Ensure the troubleshooting actions are recorded in the work log of the case
* Ensuring the call is correctly assigned to the relevant support group
* Knowledge Base and KEDB usage and advising on shortcomings
* Escalate issues within timescales allowed
* Third Party Case logging and assigning cases
* Deployment of laptops using imaging technology (SCCM/Casper)
* Manage available stock of IT equipment and services
* Maintain IT Inventory and Asset registry
* Office moves and other tasks
* Responsible for morning checks and reporting issues
* Impeccable IT assistance across all departments and regions
* Case Management
* Adhere to company and departmental policies and procedures
* Project and non-project related tasks as and when assigned
* Completion of tasks assigned by senior
* After hours or overtime work as and when necessary


* Exposure to Microsoft Windows systems and technologies
* Intermediate Microsoft Office 2016/0365 knowledge
* Intermediate Windows 10 Operating Systems
* VoIP Telephony
* Video Conferencing and A/V systems
* Experience on an IT Service Management system
* Intermediate Mac OSX knowledge
* IOS and MDM solutions
* Familiarization of disk encryption technologies and anti-virus solutions
* Network connectivity and troubleshooting
* 1-year minimum IT experience
* Must have worked in a medium sized environment (200+ Users)
* Global / remote experience

Personal Characteristics:

* Energetic
* Excellent verbal and written communication skills
* Excellent problem-solving skills / adept at providing a workaround
* Able to work collaboratively within a team environment
* Adaptable and flexible
* Neat and presentable

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

About Mimecast

We allow retention policies to be set based on content, we enable notifications to be generated when users submit content that contravenes corporate policy, we even share data that meets specified criteria with nominated parties in the organization, all the while making sure the user is able to self-service as much as is possible. Mimecast is carrying these same tenets of interactive archiving across to our file archiving product, making sure that business management can truly get a handle on what types of data are being stored in their environments, generating notifications to risk officers when commercially sensitive content is found traversing public cloud services like Dropbox and Box and making sure that users are able to work in the way that is most efficient for them. A truly exciting day for me, having watched our product grow and develop into the technological marvel it is today, servicing almost 7,000 customers and more than one and a half million users around the world. Go check our press release about the product here and the product page here.