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Product Advisor - Houston Galleria (Part-Time)
Microsoft Corporation | Houston, Texas
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Job Description

Our Product Advisors, also known as talented storytellers, passionate evangelists and Microsoft-brand ambassadors, are the face of Microsoft. Through providing world-class customer service, our Product Advisors help our customers to see what is possible with technology, ultimately empowering them to achieve more.

Working in our Microsoft Stores

When you work at a Microsoft store, you get the opportunity to showcase Microsoft devices and software to dynamic and diverse customers, students and education partners, small business owners and even enterprise employees. You'll have the opportunity to help them through their technology journey creating loyal customers and fans for life! You'll spend your days showing off the newest and best that Microsoft has to offer across the spectrum of devices and services, including virtual and mixed reality, where no day in-store will be static! You will be part of an energizing and supportive store team and something even greater…helping others to achieve more!

What you get in return from us

* A fun work environment that is diverse, inclusive and welcoming of all
* The ability to grow and explore great career opportunities across the Microsoft portfolio
* Opportunities to get training and industry knowledge that will empower you to do your best work
* Work and play with the latest and greatest technology
* Year-round opportunities to give back and impact your local community
* Competitive benefits including: healthcare, tuition reimbursement, fitness options and more

Our Requirements to work in this role

* 1+ year of relevant experience in total across sales, customer service, retail, reception, clerical/administrative, volunteer work, and/or internship(s)


This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Key responsibilities in this role

* Ensure the highest level of customer experience across multiple stores by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
* Develop, challenge, and motivate store Leadership teams and inspire them to lead their individual team results.
* Create an environment where Store Managers are empowered leaders who deliver unique customer service solutions that are aligned with company goals and are the champions for employee achievement.
* Drive overall sales and financial performance of the market by preparing, analyzing, and reconciling sales and financial reports; determining trends and areas of opportunity; communicating results and implementing improvements.
* Develop and leverage internal and external partnerships and networks to maximize the achievement of market and store goals by identifying, leading, or supporting broader community outreach and involvement initiatives; engaging key Corporate partners in the development, execution, and evaluation of appropriate business plans and initiatives; and guiding associate efforts in these areas.
* Initiate and lead business change efforts to maximize desired results; evaluate other competitive retailer practices; monitor the effectiveness and implementation of continuous improvement programs; and provide communication and feedback for process improvements within the organization.
* Develop and implement strategies to attract and retain a highly skilled and engaged workforce by diagnosing total market and individual stores' strengths and opportunities; hiring and developing talent; supporting mentorship opportunities, skills development, and succession planning; and leveraging the capabilities of new and existing talent.
* Build and sustain amazing relationships with all store teams, customers, vendors/suppliers, corporate partners, and community organizations.
* Increase brand awareness and establish each store as an active local community partner and a trusted resource for both the business and individual consumer.
* Foster a continuous learning environment that delivers the most knowledgeable and skilled teams in retail.
* Engage, educate, excite, and empower both employees and customers alike with the same level of passion and commitment.
* Smile, have fun, work hard and achieve success.

About Microsoft Corporation

Microsoft Corporation develops, manufactures, licenses and supports a range of software products for computing devices. The Company's software products include operating systems for servers, personal computers and intelligent devices, server applications for distributed computing environments, information worker productivity applications, business solution applications, high-performance computing applications and software development tools and video games. It provides consulting and product support services, and trains and certifies computer system integrators and developers. Microsoft Corporation sells the Xbox 360 video game console and games, the Zune digital music and entertainment device, PC games, and peripherals. The Company has five segments: Client, Server and Tools, the Online Services Business, the Microsoft Business Division, and the Entertainment and Devices Division.In June 2008, the Company acquired Navic Networks. In September 2008, it acquired DATAllegro Inc.

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