No experience
Employment Type:
Full time
Job Category:
Assistant Manager
(This job is no longer available)
Michael Kors | Stockholm, ME
Grad Date

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Job Description

Assistant Store Manager - Jimmy Choo

A pioneer in the art of celebrity dressing, Jimmy Choo was among the first to bring shoes and handbags to Hollywood, where the red carpet proved to be the ideal runway for the brand. The brand's reputation as a celebrity favourite has helped to fuel its rapid expansion. To support our continued growth and development we are currently recruiting for an exceptional Assistant Store Manager to join our successful Team in our Stockholm Boutique. The Assistant Store Manager will support the Store Manager to deliver growth, maximise sales and profitability, and to provide the store team with a stimulating and supportive environment.

Key Responsibilities and Duties

* Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase performance and reach individual and store targets
* Supporting the Store manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales
* Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
* Assisting the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated
* Demonstrate understanding and awareness of luxury retail, fashion, customer demand and competitor activity within the region
* Supporting the team in building and development in their career development
* Ensure all human resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR
* Support the Supervisor and wider team to ensure deliveries are processed swiftly and that the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis
* Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
* Meeting operational expectations by implementing and maintaining high retail standards
* Sole responsibility of the negatives, stock movement and also accuracy, working closely with the stock controller. Flagging up any concerns and implementing action plans to ensure a high quality of stock inventory.
* Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times
* Managing and completing daily and weekly cash administration reports and analysis
* Daily, weekly and monthly reports to complete as well as updating notice boards, daily goal sheets, score cards review
* In the absence of the Store Manager successfully running and managing the day to day operations of the boutique including but not limited to customer relationships, team management, store administration, stock management and visual merchandising
* Ensure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence
* Support the Store Manager with any Health and Safety and Security
* Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the boutique
* Leading by example by developing individual relationships with clients and delivering personal sales targets
* Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition and train staff on information
* Applying commercial skills to meet sales and cost budgets
* Helping organise and implement promotions, projects, and issued company guidelines

Skills, Experience and Qualifications

* Demonstrable success gained as an Assistant Manager with a recognised brand
* Luxury brand experience in a retail environment preferable
* Excellent communication skills both written and verbal
* Fluent English, any additional languages would be a bonus
* Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
* Knowledge and understanding of the luxury market, customer service and fashion
* Successfully able to handle multiple demands and competing priorities in a multinational business
* Seeks opportunities to be proactive and pre-empt boutique and team issues
* Demonstrates respect, leadership capabilities and regularly exceeds expectations
* Shows innovation and initiative
* Demonstrated ability to increase sales and build revenue and profitability

Characteristics Required:

* Enthusiastic, self-confident, well presented and self-motivated
* Understand and represent the luxury lifestyle image of Jimmy Choo
* Professionalism is maintained under all circumstances
* Prepared to go the extra mile to achieve targets

We are a great place for smart people with an urgent passion to build the brand and serve our client. If you would like to be considered for this exciting opportunity please apply now.

Due to the level of applications, only successful candidates will be contacted. By applying for this role you agree to the business retaining your CV/Cover Letter until such time that our recruitment and on boarding process is complete.In connection with your application, we have to process your personal data. We will use this data for recruitment purposes only. Please see our Applicant Privacy Notice located on the Jimmy Choo Careers Website for further details.

We are an Equal Opportunity Employer M/D/F/V