1-3 years of experience
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Employment Type:
Not Specified
Job Category:
Information Services
IT Communication Tech II
(This job is no longer available)
Grad Date

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Job Description

The Metropolitan Water District of Southern California is a consortium of 26 cities and water districts that provides drinking water to nearly 19 million people in Southern California. Metropolitan's mission is to provide its service area with adequate and reliable supplies of high quality water to meet current and future needs in an environmentally and economically responsible way. Metropolitan's facilities include the 242-mile Colorado River Aqueduct, five water treatment plants with a combined capacity of 2.3 billion gallons per day, nine surface water reservoirs, 800 miles of pipeline, and 16 hydroelectric power plants. 


The Metropolitan Water District of Southern California has an opening for a IT Communication Tech II  at its Headquarters in Los Angeles, California.


The Information Technology Communication Technician II will join the Field Service Department in the role of a Voice and Data Communications Technician.  You will perform installation, maintenance, and repair work on voice, data and wireless communications equipment, software, hardware and networks.  You will play a vital role in Districts daily operation. 



Positions at this level apply basic skills while developing specialized skills in procedures, operations, techniques, tools, materials and equipment appropriate to area of specialization. Established procedures for doing the work and guidelines are available. The number and similarity of guidelines and work situations requires the employee to use judgment in locating and selecting the most appropriate guidelines, references, and procedures for application, and in making minor deviations to adapt the guidelines in specific cases. Situations to which the existing guidelines cannot be applied or significant proposed deviations from the guidelines are referred. The work consists of duties that involve related steps, processes, or methods. The work involves the execution of rules, regulations, or procedures and typically comprises a complete segment of an assignment or project of broader scope. Coordinates with other information technology disciplines.


1. Assists with developing technical and operational support materials; tracks and monitors the value and condition of Information Technology and communication hardware and software.

2. Assists with performing and documenting configurations and changes to communication systems and networks including all hardware and software components.

3. Assists with communication network capacity planning, collecting data, and monitoring applications.

4. Assists with communication infrastructure support within area of responsibility which includes radio, telephony/PBX, VOIP, Microwave, and wireless technologies.

5. Provides vendors, contractors and agencies on-site access and inspects work performed.

6. Assists with the development and deployment of disaster recovery best practices. Executes disaster recovery plan for area of responsibility.

7. May participate on a project team.



Education and Experience: High school diploma or High School equivalency certification, two years of relevant experience, and completion of 40 semester units from an accredited college, university, vocational or military school.

Relevant experience is defined as: Experience installing, maintaining and repairing Cisco network routers and switches, VoIP phones, copper and fiber cabling, and Wi-Fi wireless access points.

Required Knowledge of: Principles, practices, and procedures of Information Technology and communications systems; principles, practices, and procedures of network capacity planning; operational characteristics of communication systems; applicable Federal Communications Commission (FCC) rules and regulations; word processing and spreadsheets; and current office technology and equipment.

Required Skills and Abilities to Assist in providing support communication systems; learns and assists in tracking and monitoring communication hardware and software; analyze requests and provide customer assistance for solutions; maintain confidentiality for proprietary and personal information; problem solve; prioritize and multi-task; communicate clearly and concisely, both verbally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work independently and in a team environment; and operate current office equipment including computers and supporting applications.

Job-Related Selection Criteria:

50% Technical knowledge/skills

25% Job Preparation (education, experience, and training relevant to the position)

10% Customer Service

5% Oral Communication

10% Written Communication

100% Total



* Valid California Class C Driver License that allows you to drive in the course of your employment is required at time of application.


The physical demands and work environment characteristics described here are representative of those that must be met or may be encountered by an employee to successfully perform the job duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.

Physical Demands: The work requires considerable and strenuous physical exertion such as frequent climbing of tall ladders, lifting heavy objects over 50 pounds, and crouching or crawling in restricted areas.

Work Environment: The work environment involves high risks with exposure to potentially dangerous situations or unusual environmental stress that require a range of safety and other precautions, e.g., irritant chemicals, electrically energized equipment including high voltage systems, working at great heights under extreme outdoor weather conditions, or similar situations where conditions cannot be controlled.

Vision Requirements: No special vision requirements.


* Competitive compensation
* Excellent medical, dental, life, vision plans.
* Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.
* Retirement benefits under the California Public Employees' Retirement System
* Tuition reimbursement
* Training and advancement opportunities
* On-site fitness center
* Excellent working environment
* Hub of public transportation: rail, subway, buses, and taxis

* Public transportation reimbursements and van pools


For more information on MWD benefits, please use the following link: http://www.mwdh2o.com/PDF_Careers/benefits.pdf

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To receive a copy of the complete job description, please send an email to jobs@mwdh2o.com.

Reasonable accommodation for people with disabilities may be requested by calling (213) 217-7738 at least 5 working days in advance of the scheduled examination date(s). 

MWD is a Federal and State EO employer - Veterans/Disabled and other protected categories



The Metropolitan Water District of Southern California is a consortium of 26 cities and water districts that provides drinking water to nearly 19 million people in parts of Los Angeles, Orange, San Diego, Riverside, San Bernardino and Ventura counties. The mission of the Metropolitan Water District of Southern California is to provide its service area with adequate and reliable supplies of high-quality water to meet present and future needs in an environmentally and economically responsible way. Metropolitan currently delivers an average of 1.7 billion gallons of water per day to a 5,200-square-mile service area.

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