1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Claims Adjuster - Casualty
MetLife | Sappington, Missouri
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Job Description

Job Location: United States : Missouri : ST. LOUIS   


Role Value Proposition: 

This position supports the Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions.  This role provides exceptional customer service while investigating, evaluating and resolving Casualty claims.


Key Responsibilities:   


  • Interviews insureds, claimants and other parties to determine the facts of the claim. 
  • Gathers information and documents claims file to comply with company guidelines and state regulations. 
  • Reviews factual information to determine coverage and/or liability of all parties to the claim. 
  • Determines value of the claim, negotiates with claimants and/or attorneys moving claim to closure. 
  • Recommends subrogation and/or SIU referral. 
  • Manages pending claims to meet company quality criteria. 
  • Performs other related duties as assigned or required.


Essential Business Experience and Technical Skills:  




  • 1-3 yrs. related claims experience.
  • Candidate is expected to obtain required state licenses after hired.



  • Bachelor's degree or equivalent business experience. 
  • Strong written and verbal communication skills.
  • Strong investigative, evaluation and negotiation skills.
  • Ability to make independent decisions.
  • Conflict resolution skills.


Business Category

< MetLife P&C Claims>


Number of Openings




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

About MetLife

MetLife, Inc. is a leading global provider of insurance, annuities and employee benefit programs. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia, Europe, the Middle East and Africa.

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