1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Associate Claims Adjuster
MetLife | Troy, New York
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Job Description

Job Location: United States : New York : Troy   


Role Value Proposition: 

This position supports the Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions. . 


Key Responsibilities:   


  • Interview all involved parties to determine the facts of the claim.
  • Document claims file to comply with company guidelines and state regulations.
  • Review factual information to determine coverage and/or liability of all parties to the claim.
  • Manage pending claims to meet company quality criteria.
  • Negotiate and commit to the settlement, and move claim to closure.
  • Resolve complaints, and participate in arbitration and/or grievance procedures.


Essential Business Experience and Technical Skills:  




  • High school diploma/GED
  • 0-2 years related business experience
  • Required to obtain an adjuster license in some states once hired
  • Strong verbal/written communication skills
  • Excellent time management skills and attention to detail
  • Exceptional customer service skills




  • Bachelor’s Degree  


Business Category

< MetLife P&C Claims >


Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

About MetLife

MetLife, Inc. is a leading global provider of insurance, annuities and employee benefit programs. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia, Europe, the Middle East and Africa.

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